Customer Operations Administrator

Job descriptionThe opportunityJoin us as a vital player in our team as a Customer Operations Administrator (internally known as Component Repair and Overhaul Executive). Your role will be pivotal in ensuring the seamless delivery of customer demands by overseeing crucial supplier accounts within the repair cycle.This position is designed to drive the Procurement Strategy within the repair management domain aligning with the specific needs of customers such as easyJet Aer Lingus and Power by the Hour contracts.Collaborating with both internal and external partners you will take charge of the entire repair cycle to guarantee on-time delivery catering to diverse customer requirements. Be the force behind exceeding KPIs and ensuring a smooth operation. Elevate your career with usYour day-to-day dutiesBuilding relationships and working with your portfolio of CustomersProcessing repair orders via conference calls & status reports with CustomersNegotiating a reduction on repair shop quotations when requiredPerforming to KPIs Supplier and Customer contract termsExpediting of business-critical componentsMonitoring Supplier performance through the use of bespoke data systems and toolsImproving Supplier performance through working with internal stakeholders to support the root cause & corrective action processIdentify and resolve any issues that may impact the business-as-usual operationCarrying out any other job-related duties as deemed necessary by the Team Leader or Head of CROJob requirementsAbout you To be successful in the role you will bring:-Good administrative skills gained within an office environmentAbility to use Microsoft Outlook and ExcelProven ability in customer service to aid delivery through relationship managementStrong problem-solving skills and ability to use own initiative in a busy environmentExcellent verbal and written communication skills at all levelsAbility to multi-task prioritise and meet deadlines and KPIsOrganisational and time management skillsNumerate accurate with good attention to detailAdapts well to change within a fast-paced environmentDesirable:Background in MRO repairs or trading.Keen to develop in repair cycle management.Analytical with reporting experience.Familiar with systems like ILS Airbus World Quantum or AMOS.Why join us We are AJW. We connect supply and deliver. Were proud to be part of an industry that connects the world. At AJW were more than just a businesswere a global team shaping the future of aviation. We connect supply and deliver to keep the world moving and we invest in the people who make it happen. When you join us youll be part of an innovative supportive and inclusive workplace where you can grow and thrive. Heres what we offer:A team fun budget to bring colleagues together.Free access to LinkedIn Learning to support your development.Opportunities to take part in charity events volunteering and community projects.A modern office with an onsite gym bike-to-work scheme and a great restaurant.A discretionary bonus and private healthcare.Relocation support if youre moving closer to our HQ.We encourage five days a week in the office to strengthen teamwork collaboration and development. However we understand personal circumstances vary and we support flexibility where needed. Some roles may require more in-office presence to meet business needs but were committed to finding the right balance for our team. Watch the video below to discover who we are what we do and why AJW could be the perfect place for your next career move.To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CVS and will not be responsible for any fees related to unsolicited CVs.All doneYour application has been successfully submittedOther jobsRequired Experience:Unclear Seniority Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Employment Type : Full-Time Experience: years Vacancy: 1