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Desktop Services Junior Engineer

2 months ago

Bristol, United Kingdom Sanderson Full time

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

An excellent opportunity has become available for a PC Services Engineer to be the face of IT for ends users of Diligenta's IT services. You will have the chance to solve complex problems and provide support to all levels of seniority across all locations (home and office) and client accounts.

As a PC Services Engineer, you will be utilising your skillset on a range of technology as well as providing support for site based telephony, servers and network technologies.

Benefits

  • 33 days including Bank Holidays
  • Eligibility for an annual discretionary bonus scheme
  • Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
  • Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
  • Cycle to Work Scheme & Interest free Season Ticket loans
  • A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
  • A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
  • A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
  • Apply to find out about our other benefits

What you'll be doing

  • Responsible for onsite, face to face support and resolution of day-to-day problems on a multitude of equipment such as desktops, laptops, mobile devices and printers
  • Assisting more experienced PC Services staff with second line technical support and investigation of major issues for all Diligenta users
  • Responsible for the installation of equipment/software for major projects including site and floor planning for their location
  • Solving complex problems for users accessing IT services from office and remote locations
  • Ensuring that Diligenta IT support procedures are followed

What we're looking for

  • Are proficient in Microsoft Office and Microsoft Teams
  • Understanding or willing to learn AD, SCCM, Citrix, Server and other technical toolsets
  • Have strong problem and decision-making skills to effectively diagnose technical issues within their remit and identify the right SMEs to support resolution of issues
  • Are customer focused and interested in improving the end user experience
  • Have excellent communication skills

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team