Housing Team Leader

Housing Team LeaderPapworth Trust is looking for a dedicated, customer-focusedHousing Team Leaderto join their team inPapworth Everard, Cambridgeshire , in a full-time, permanent role. Why Papworth Trust: Papworth Trust is a leading disability charity and Registered Provider committed to supporting disabled people to live with equality, choice and independence. Were a great place to work and we're keen to invest in your future learning and development. We have strong values and our culture is one of openness and kindness, where mutual respect and honesty are the norm. Together, we create an environment where you can thrive and feel proud of the work you do. Fantastic company benefits include: Competitive Salary: £38,300 per annum Holiday:33days holiday including bank holidays Company sick pay Pension Employee extras:Cycle to Work scheme, Inclusive employee assistance and wellbeing support, ongoing training, health cashback plan + more. About the role: AsHousing Team Leader , youll ensure customers receive an excellent housing and tenancy management service. By supporting and mentoring the team, youll help deliver a responsive, accessible service that promotes independence and reduces tenancy issues. Youll also help maximise rental income, build strong partner relationships and ensure homes are well-managed, safe and efficiently let.Working hours for this role are 37.5 hours office based per week. Interview date for this role is 12 December 2025. Main Duties and Responsibilities: Lead and inspire a team of Housing Officers to deliver an accessible, effective and customer-focused tenancy management service Oversee tenancy and community management, ensuring services meet the Customer Charter and high service standards Manage property lettings efficiently, working closely with maintenance teams to ensure timely and appropriate re-letting Provide advice and guidance on ASB, tenancy queries and complex casework Respond to complaints, identifying opportunities for service improvement Manage and reduce rent arrears, supporting residents to sustain their tenancies Build productive relationships with local authorities, commissioners and community partners About you: As aHousing Team Leader , you will have experience in social housing management with a strong customer-focused approach and be a confident leader, able to mentor, motivate, and develop staff. You will demonstrate excellent communication, organisational, and decision-making skills, with knowledge of tenancy management, housing law, ASB, and income management. You will be able to analyse information, produce reports, and use Microsoft Office effectively, with experience working with diverse and vulnerable customers. You will remain calm, professional, and solution-focused under pressure, and be committed to continued learning, with a CIH qualification or similar desirable. Please note:The post will be subject to an Enhanced with Adults Barred Service (DBS) check process. We are a Disability Confident employer. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. We welcome applications from disabled candidates and guarantee an interview to those who meet the minimum criteria for the role. If you wish to apply through the Disability Confident scheme, please contact Spider who are handling this vacancy on our behalf. Please note, Candidates must be authorised to work in the UK. If you are dedicated to making a difference and possess the skills and experience, we are looking for ourHousing Team Leaderrole, we would love to hear from you. Please submit your CV today to join our supportive and dynamic team at Papworth Trust, where we work together to empower individuals and promote independence in care. Please check your email inbox and spam / junk mail folder for any email correspondence for this vacancy. No Recruitment agencies please. If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments. Additional Keywords: Housing Team Leader, Housing Manager, Tenancy Management, Social Housing Manager, Housing Officer Supervisor, Lettings Management, Housing Law, ASB, Rent Management, Income Management, Vulnerable Customer Support, CIH Qualification, Team Leadership, People Management,Community Housing, Disability Charity, Inclusive Housing. This vacancy is being advertised and handled through Spider, the regions Online Job Advertiser on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text, or telephone. For full Privacy Policy details please see email correspondences on receipt of your application.TPBN1_UKTJ