Account Manager
2 days ago
Account Manager – Recruitment (Non-Sales, Focused on Existing Large Accounts)
Key Responsibilities:
- Client Relationship Management: Serve as the primary point of contact for large, existing accounts, nurturing and strengthening long-term relationships.
- Service Delivery: Oversee and manage the recruitment process to ensure client needs are met efficiently, maintaining high levels of satisfaction.
- Account Growth: Identify opportunities to expand services within current accounts by understanding their changing requirements and offering tailored solutions.
- Candidate Oversight: Supervise candidate sourcing, onboarding, and performance, ensuring alignment with client expectations and maintaining quality standards.
- Problem Resolution: Address and resolve client or candidate concerns in a prompt and professional manner.
- Reporting & Insights: Regularly provide updates and reports on recruitment performance, demonstrating the added value and results delivered to clients.
- Out-of-Hours On-Call Duties: As part of the role, there will be occasional out-of-hours on-call responsibilities to ensure continuity of service and client satisfaction.
Skills & Attributes:
- Strong relationship-building and communication skills, with the ability to foster long-lasting client partnerships.
- Excellent organisational skills and attention to detail to manage high-volume recruitment.
- Analytical mindset to interpret data and offer meaningful insights for decision-making.
- Experience with Applicant Tracking Systems (ATS) and other recruitment tools to support recruitment processes.
Focus Areas:
- Focus on account retention and organic growth, rather than driving new business.
- Build trust and credibility with key stakeholders, ensuring long-term partnerships and satisfaction.
- Drive success through proactive account management and excellent service delivery.
- Out-of-Hours Support: The role includes occasional out-of-hours on-call duties to ensure seamless client service.
What We Offer:
- Competitive Salary: We offer a competitive base salary, aligned with your experience and expertise.
- Progression Opportunities: Clear career progression paths, allowing you to grow within the company and take on more responsibility over time.
- Competitive Bonus Structure: A competitive bonus scheme that rewards your contributions and success in managing accounts and delivering results.
- Supportive Work Environment: Join a collaborative team that values proactive communication and long-term success.
- Ongoing Training & Development: Access to professional development opportunities to enhance your skills and career.
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