Operational Team Lead Full-time, Permanent

DescriptionOperational Team Lead - Full-time Permanent Are you seeking an exciting new job opportunity to make a difference This vacancy could represent a significant step in your professional development.As a result of organisational growth we are happy to announce a new role opening to join our forward thinking team in Shropshire Telford and Wrekin for an Operational Team Lead within the healthcare sector to join our dynamic Urgent Care Team. This is a permanent full-time position and we are looking for someone ready to make a substantial impact.Working from our regional Head Office in Telford as a Team Lead you will work closely with the Assistant Operations Manager to make a difference and support all members of the Urgent Care Team in delivering high quality 24/7 service to our patients and service users across the Shropshire Telford and Wrekin (STW) region. You will play an advisory role in the recruitment induction training and provide proactive on-going support to the team. You will ensure that agreed working practices are adhered to consistently across the team and where appropriate be responsible for keeping them updated on relevant operational and organisational developments.You will be calm and focused have very good communication skills be able to work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders. You will also be required to follow instructions procedures and protocols to contribute to the efficient and effective operation of our service.Please be aware that this role is full-time with set hours requiring a blend of weekend work and overnight shifts within an operational four-week rolling rota. We are happy to share the available rota pattern upon the receipt of the formal application.About the roleAs a STW Operational Team Lead will be able to prioritise workloads and meet deadlines whilst working to the highest standards. As our operation runs around the clock 365 days of the year you will need to bring a flexible approach to working hours.Day to day your duties will include but not be limited to:Supporting and supervising all members of the Urgent Care team in delivering a high-quality service.Guiding and advising health and social care professionals through the process of achieving the required outcomes for their patients/clients.Liaising with allied health and social care agencies to facilitate the patient/client journey through the HealthHero Integrated Care service or direction to appropriate alternative service.Supervising our operational teams and acting as the first point of reference to resolve issues that may occur during the shift.Coordinating the resources available on shift to ensure a consistent and high level of service is maintained.About YouThe ideal candidate will be able to:Work autonomously and possess the knowledge and intuition to assist both external and internal stakeholders in achieving the appropriate outcome.Remain calm and focused on service delivery at all times especially during unpredictable workloads.Maintain a good working knowledge of key HealthHero Integrated Care policies and procedures relating specifically to the service ensuring the team adhere to procedures.Communicate with all stakeholders confidently knowledgeably and courteously at all times.About UsOur Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset Swindon and Wiltshire Integrated Care System.We will commence our Shropshire Telford and Wrekin services on 1st October 2025 these include GP Out of Hours and Care Coordination Services. Medvivo became part of the HealthHero group in 2020 providing Integrated Urgent Care service provision and expertise. As the European leader in digital primary care HealthHero caters to millions across the UK Ireland France and Germany with our mission to improve lives and simplify healthcare. We cater for whole health from prevention to long-term health management.Were proud to be recognised as a Great Place to Work which reflects our commitment to creating a supportive and engaging culture. We have also been featured as the fastest growing digital healthcare company of scale in the first Sunday Times 100 Tech list. This recognition shows our impact in the digital health sector and our dedication to innovation and excellence.Committed to achieving excellence in the delivery of person-centred care we invest in people resources and technology to continuously improve the quality of its services and organisational culture. This is testified by two consecutive outstanding ratings by the Care Quality Commission.Why usOur values guide us every day westrive to Simplify Own Aspire and Respect (SOAR) andwererewardedwhen we do.We value time therefore we have some suggestions to help you better understand Health Hero Integrated Care Clinical Services and to familiarise yourself with our Quality Account. Please click on the hyperlinks above to learn more about us in just a few moments.What we offerA competitive base salary per annum plus enhancements (uplifts dependent on shift time and day)Discretionary staff bonus schemeFree staff parkingGenerous holiday entitlement of up to 33 days per annum inclusive of bank holidaysCompany Pension SchemeSimply Health cash plan membershipLife AssuranceApplyIf you would like to make a difference and think this is the role for you we would love to hear from you.For a full Job Description or if you have any questions please contact our Recruitment Team atClosing date: Monday 15th December 2025 (5pm)Office-based: Grosvenor House Central Park Telford TF2 9TWAdditional information*We reserve the right to close this job in the event we receive a sufficient number of applications.**Please note that we are unfortunately unable to offer a sponsor licence to candidates who require sponsorship from their employer.Equality Inclusivity and DiversityIn line with our commitment to Equality Inclusivity and Diversity we welcome and encourage applications from all suitably qualified candidates from all backgrounds. We are committed to supporting and promoting equality and diversity and aim to establish an inclusive working environment. As such we welcome diverse applications from candidates irrespective of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (including colour nationality ethnic and national origin) religion or belief sex or sexual orientation.We are a certified Disability Confident Employer and is committed to affording equal opportunities for candidates with disabilities or special needs. Should you require any reasonable adjustments to be made at any part of your application process please let us know by contacting us onSafeguardingPlease seeherefor information relating to our commitment to safeguarding as a provider of healthcare. Key Skills Abinitio,Administration And Accounting,Android,Bid Management,Inventory Management,Embedded C Employment Type : Full-Time Experience: years Vacancy: 1