Noc Analyst

1st Line NOC Engineer - Solihull - On Site - Up to £35,000 p/a

We at TEKsystems are on the lookout for an 1 st Line NOC Engineer to support one of our long-standing clients based out of Solihull.

What You'll Do:

• Deliver top-notch customer service by resolving technical issues and keeping customers in the loop.
• Troubleshoot LAN/WAN connectivity problems, and collaborate with field engineers to fix hardware like Routers, Switches, and Wi-Fi APs.
• Manage incident and request tickets with precision, escalating to senior engineers when needed.
• Assist with hardware and vendor management, ensuring swift resolution of faults.

What You'll Need to Apply:

• At least 1 years' experience in a busy, customer-focused service desk or NOC environment.
• Solid understanding of LAN/WAN technologies, ideally with a networking qualification like CCNA (or working towards it).
• Flexibility to work in our Solihull office on shift patterns between 7am and 7pm, mainly Monday to Friday, with occasional weekend shifts on a rota basis.
• Ability to obtain BPSS, SC, and NPPV3 clearance for this role.

Interested? Please apply within or contact me directly