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Internal Sales Engineer

2 months ago

West Yorkshire, United Kingdom Wynne Consulting Full time

£30,000 / ON-SITE / HUDDERSFIELD


Who

We represent a client who is at the forefront of design, manufacture, installation, on-going service, maintenance and repair of a full line of industrial doors and loading systems.


Description

To provide the internal sales interface between the business and customers in line with the company’s sales strategy.


Responsibilities

  • Be responsible for receiving sales enquiries from potential customers and external sales team members and respond appropriately.
  • Ensure all enquiries are input onto the sales database, issue relevant documentation and prepare/revise quotations as necessary.
  • Take responsibility to prioritise enquires so that tender return dates are adhered to in line with KPI’s and pre defined objectives.
  • Be the first point of contact for internal customer communication in order to identify the specific nature of query from various sources and take appropriate action.
  • Liaise closely with the Sales Assistant and External Sales Team members to ensure all sales enquiries are dealt with in a timely manner.
  • Be responsible for receiving telephone enquiries and for communicating with potential clients in order to clarify requirements.
  • Provide technical specifications and standard drawings to customers and architects and liaise with the project team when non standard drawings are required prior to order.
  • Utilise the internet based quotation systems for pricing of suppliers products as well as liaising with various external suppliers in order to obtain the best prices for non standard items.
  • Establish effective relationships with customers and follow up against agreed contact deliverables to ensure the desired outcomes are being achieved.
  • Build, develop and sustain mutually beneficial working relationships with all other teams to ensure effective service delivery.
  • Be aware of the Department aims and objectives and contribute to the decision making process.
  • Ensure your own conduct meets the standards and authorities set out in the Company’s Human Resources Policy (Book 14) and also the standards of the Company’s Quality Management System.
  • Carry out any other duties which the company may at any time deem necessary.



Qualification & Skill

Essential:

  • Degree educated or equivalent experience
  • Evidence of, and commitment to, continuing professional development
  • Intermediate computer skills (Microsoft Office, Access, Excel)
  • Knowledge and experience of designing, developing and delivering complex technology solutions
  • Strong organisational skills, with good personal insight, tact and ability to foster teamwork and collaboration across different teams to deliver the desired outcomes


Desirable:

  • Technical knowledge within the loadings industry


Knowledge & Experience

Essential:

  • Excellent communication skills, to allow good internal and external communications to enable the correct information to be sought to enable the role to be fulfilled
  • Ability to assimilate information quickly making informed decisions from facts presented
  • Ability to articulate the commercial benefits of any proposed solution
  • Understanding of management information systems
  • Adherence to health and safety legislation
  • Professional manner to develop and maintain strong, professional working relationships


Desirable:

  • Practical engineering


Personal Attributes

Essential:

  • Creative and solution orientated
  • Determined and self-motivated meet deadlines
  • Confident negotiator and commercial awareness
  • Energy, enthusiasm and innovative
  • Ability to work under pressure to handle complex issues
  • Team player
  • Effective listening within all levels

Desirable:

  • Selling skills