Customer Advisory Consultant

2 weeks ago

London, Greater London, United Kingdom Tribal Group Full time
Customer Advisory Consultant / Senior Customer Advisory Consultant

Remote, UK/Occasional travel to Hessle

Tribal's vision is to empower the world of education.

As a Customer Advisory Consultant, or Senior Customer Advisory Consultant, you can help us make the best universities even better. Tribal's customer services are undergoing an important transformation, as we upgrade and enhance services, giving our customers access to a highly talented depth of expertise across the SITS product. This will underpin a new partnership model, ensuring we are with customers every step of the way; whether that is strengthening their operational resilience or developing strategic optimisation plans which realise long-term success.

Our Advisory consultants will be at the heart of our partnership model. If you're a SITS enthusiast who wants to be part of a mission-driven team, where your work directly contributes to empowering higher education, come join us and be at the forefront of the next evolution for SITS.

How do you know if this is the role for you?

  • You want to shape Tribal and make a lasting impact on our customers and the SITS community.
  • You're a forward-thinker, a problem solver, and someone who thrives on making a difference.
  • You have deep knowledge and practical experience in at least one, or multiple, areas of the SITS product.
  • You believe in streamlining processes, enhancing data accuracy, and empowering educators, students, and administrators alike.
  • You're dedicated to creating innovative solutions that revolutionise the way HEIs manage student data.
  • You would like to help us to build a best-in-class advisory function.

About the role

As a Customer Advisory Consultant, you will use your knowledge of SITS to support Higher Education (HE) institutions around the world to make the most of their systems, allowing them to focus on achieving student success.

You will work closely with our SITS customers to provide support and guidance on system administration and usage, which will include troubleshooting, problem solving, incident resolution as well as sharing best practice insight and guidance. Advisory Consultants will also play an instrumental role internally, collaborating with product and services experts to ensure we are there for customers in the moments that matter.

In this role, you will build lasting relationships with a wide range of customers who you will support throughout their journey with Tribal; from supporting a successful customer onboarding through to supporting roadmaps for new and innovative system features.

The Team

You will join the team at an exciting period as we are evolving the function to provide ever-increasing levels of customer service and success. This means that, whilst we already have an established and expert team that will welcome and support you in the role, you will be able to use your expertise to genuinely influence our approach going forward.

You will work in a highly collaborative environment, building strong working relationships with colleagues from our product development, professional services, customer success, and cloud teams.

The Person

To provide this best-in-class support and guidance, it will be essential that applicants have an in-depth and practical knowledge of Tribal's SITS system, and confidence in communicating technical and systems information.

Success for this role is all about making sure that our customers have the best possible experience and so a passion for providing great customer service, and helping others to get the most out of technology is essential (are you the "go-to" person for any SITS queries? If so, this might be the role for you).

What can Tribal offer me?

Be a part of a company that values your talent, fosters growth, and is committed to transforming the student experience through technology.

Not only will you have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.

To apply please complete our short application form attaching your most up-to-date CV

As an equal opportunity employer, Tribal celebrates diversity and is committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter to better enable us to be a responsible business.

Note to all applicants -Tribal reserves the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.

#J-18808-Ljbffr

  • Manager - Debt Advisory

    6 days ago

    London, Greater London, United Kingdom FRP Advisory Full time

    Direct message the job poster from FRP AdvisoryHiring across all of the FRP pillars including: Restructuring Advisory, Corporate Finance, Forensic Services, Debt Advisory & Financial Advisory…FRP Corporate Finance is looking to hire a Manager for its Debt Advisory team in London.The OpportunityFRP Corporate Finance is a team of ~100 professionals,...

  • Assistant Manager, Debt Advisory Group

    1 week ago

    London, Greater London, United Kingdom Interpath Advisory Full time

    Interpath – Who are we?Interpath has offices that span the globe with teams focused on supporting businesses, their investors and stakeholders with advisory services.  Interpath proudly works with companies of all sizes, from SMEs to some of the largest organisations globally.  Debt Advisory Group – Who are we?Our Debt and Capital Advisory team...

  • Senior Advisory Services Consultant

    1 week ago

    London, Greater London, United Kingdom Orange Business Services Full time

    Some highlights Being part of an international company yet with local presence Build a safer digital society together with us Working as a Senior Advisory Services Consultant The role of the Senior Advisory Services Consultant is cross-department and cross-discipline with manifold responsibilities. The role is crucial to the development of new...

  • Tax Advisory Consultant

    3 days ago

    London, Greater London, United Kingdom PRO-TAX RECRUITMENT LIMITED Full time

    Tax Advisory ConsultantWarringtonSalary: £40,000 - £60,000 DOEDo you enjoy supporting clients with a variety of tax advisory work?Fancy working in a purely advisory focused role?Can you commute to Warrington 2-3 days per week?I'm currently working with an exciting tax consultancy based in Warrington who are looking to bring in a new Tax Advisory...

  • Principal CX Advisory Consultant

    4 days ago

    London, Greater London, United Kingdom Genesys Full time

    Principal CX Advisory Consultant page is loadedPrincipal CX Advisory ConsultantApply locations United Kingdom time type Full time posted on Posted Yesterday job requisition id JR107163Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud,...

  • Advisory Consultant

    1 week ago

    London, Greater London, United Kingdom Hatch Full time

    Requisition ID: 94557 Job Category: Consulting Location: London, London, United Kingdom  Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining, energy, and infrastructure, our 10,000 colleagues in 150 countries tirelessly work...

  • Customer and Salesforce Advisory Management Consultants

    1 week ago

    London, Greater London, United Kingdom Infosys Full time

    The Team This is an unique opportunity to build a global management consulting capability in the Customer and Salesforce space with the advantage of collaborating with a world class Salesforce technology services capability that is renowned for its value delivery and commitment to client service.We will build a diverse team of practitioners who will not only...

  • Salesforce Advisory Consultants

    6 days ago

    London, Greater London, United Kingdom Infosys Consulting Full time

    Salesforce Advisory Consultants - All levelsYou want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization...

  • Salesforce Advisory Consultants

    5 hours ago

    London, Greater London, United Kingdom Infosys Consulting Full time

    Salesforce Advisory Consultants - All levelsYou want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization...

  • Salesforce Advisory Management Consultants

    1 week ago

    London, Greater London, United Kingdom Resource on Demand Full time

    Are you passionate about leveraging your financial services, asset management or insurance industry knowledge? If so, our client, a growing Salesforce consulting company, is looking for Salesforce Advisory Management Consultants to join their team. This is a fantastic opportunity to join at an exciting part of the growth stage and will suit those with an...

  • Salesforce Advisory Management Consultants

    1 week ago

    London, Greater London, United Kingdom Resource on Demand Full time

    Are you passionate about leveraging your pharma, healthcare or life sciences industry knowledge? If so, our client, a growing Salesforce consulting company, is looking for Salesforce Advisory Management Consultants to join their team. This is a fantastic opportunity to join at an exciting part of the growth stage and will suit those with an entrepreneurial...

  • Lead Consultant

    6 days ago

    London, Greater London, United Kingdom Mason Advisory Limited Full time

    Lead Consultant / Architect - Mobile Communication SystemsLocation: HybridSince 2014, Mason Advisory has become synonymous with high-quality consultancy, enabling businesses to deliver value through Digital and Technology transformation. IT leadership and teams work with us to solve complex challenges through the intelligent use of resources, and we believe...

  • Servicenow Advisory Consultant

    2 weeks ago

    London, Greater London, United Kingdom Arden Resourcing Full time

    Advisory Consultant.Salary up to 85K.I am recruiting for an Advisory Consultant on behalf of my client who is a leading ServiceNow partner. This role is part of a new team within the company. You will be tasked with building a relationship with a client prior to the project. You will build an understanding of their requirements, needs, and goals prior to the...

  • ERP and Microsoft Dynamics Advisory Management Consultant

    1 week ago

    London, Greater London, United Kingdom Resource on Demand Full time

    We often fill jobs before they're advertised, get an email as soon as we get a new job matching your search criteria.ERP and Microsoft Dynamics Advisory Management ConsultantAre you an ERP and Microsoft Dynamics Advisory Management Consultant, or have you worked in a similar capacity previously?Do you have an entrepreneurial skill set in giving functional...

  • Corporate Advisory and Consulting Director

    4 days ago

    London, Greater London, United Kingdom Eurasia Group Full time

    Director, Corporate Advisory and ConsultingAbout Eurasia Group and GZERO MediaEurasia Group is the world's leading global research and advisory firm. We help clients understand, anticipate, and respond to instability and opportunities everywhere they do business.Together with GZERO Media—the go-to source of first insight into geopolitics—and our...

  • Corporate Advisory and Consulting Director

    7 hours ago

    London, Greater London, United Kingdom Eurasia Group Full time

    Director, Corporate Advisory and ConsultingAbout Eurasia Group and GZERO MediaEurasia Group is the world's leading global research and advisory firm. We help clients understand, anticipate, and respond to instability and opportunities everywhere they do business.Together with GZERO Media—the go-to source of first insight into geopolitics—and our...

  • Consulting Director – Advisory/Search

    1 week ago

    London, Greater London, United Kingdom Carlin Hall Ltd Full time

    I am working with a very credible search and advisory firm who focus exclusively on the Private Equity arena. My client are looking for a Consulting Director to help grow the Strategic Advisory and Headhunting service lines based out of their London office.As a Consulting Director you will be responsible for building and sustaining a network of Chairmen and...

  • Digital Advisory Consultant

    1 week ago

    London, Greater London, United Kingdom SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...

  • Salesforce Advisory Consultants

    6 days ago

    London, Greater London, United Kingdom Infosys Consulting Full time

    Salesforce Advisory Consultants - All LevelsYou want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300,000 employees. Our dynamic organization...

  • Junior Consultant Advisory

    2 weeks ago

    London, Greater London, United Kingdom Plenitude Consulting Full time

    Junior Consultant: Advisory & Transformation and RegIntelAppointed to the FCA's Skilled Person Panel for Financial Crime, we enable our clients to stay ahead of emerging risks and evolving regulations by optimising systems and controls, leveraging the latest AI-powered technology and data analytics, in order to drive greater effectiveness, efficiency and...