Telephonist

One of our Milton Keynes based clients require 2 x Telephonists to start as soon as possible, one Permanently and the other on a contract basis, initially until 31st December 2024, with the possibility of being taken on permanent thereafter.Working Monday to Friday, mostly 9am - 5pm with 1 hour for lunch.Job ObjectiveTo take inbound calls from external customers, general queries to be answered in a professional manner and provide accurate information whilst delivering excellent customer service.Key ResponsibilitiesThe duties and responsibilities of the Telephonists include the following tasks and activities: * Take inbound calls from members through the customer service phone line. * Adhere to phone KPIs. * Ensure that customers are treated fairly and receive a fair and consistent service in line with the Company’s TCF policy. * Ensure clients receive regular and effective communication which is professional and delivered to the highest standards. * Maintain and develop good business relationships with internal and external customers. * Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down. * Escalate any problems, mistakes, backlogs or issues immediately to the Line Manager. * Report any breaches or complaints immediately to the Line Manager or to the Compliance team. * Take responsibility for individual tasks and action them within the required timescales.Knowledge and Skills * At least 1 year of experience working in customer service or call centre phone-based roles (inbound). * Good organisation skills and able to prioritise. * Excellent attention to detail. * Team player. * Excellence and quality in service delivery. * Demonstrates innovation and added value towards customer's needs