People Services Operations Manager

Were looking for a People Services Operations Manager to join us in Bradford.We are seeking an experienced and results-driven People Services Operations Manager to manage operations in People Services and deliver successfully against customer expectation KPIs / SLAs and other appropriate deliverables in line with our People Services Strategy. You will be responsible for the key elements of operational management continuous improvement and customer service.The role covers various teams within our wider People Services operation serving multiple clients across several geographies and is also a key member of the People Services Senior Leadership Team (SLT) where your operational knowledge should be supplemented by your strategic business development technological people and market knowledge.What will you be doing Lead People Services HR operations to meet and exceed customer KPIs and SLAsProvide leadership to operations team leaders and team membersTeach and coach key skills and behaviours to direct reports an the broader operational teamSet strategic direction for operations in line with broader People Services strategy including clear operational goals and initiativesDelivering improvements in accuracy timeliness and productivity in a continuous and sustainable mannerUse data to analyse trends and potential knowledge gapsMonitor performance metrics and KPIs using data to identify trends improve processes and enhance the employee experience.Act as a key point of contact for escalations and complex HR operational issues.Support HR transformation initiatives including system implementations process automation and service optimisation.Operating as a member of the SLT and contributing strategically to the wider goals of People Services in that capacity leaning on wider industry knowledge and a broad outsourcing and shared services skill baseWe tend to look for people with: Essential:Proven experience in HR operations or shared services leadership rolesStrong understanding of operations managementExcllent continuous improvement skills and behaviours preferably based on the Lean methodology with experience of utilising clear and wide ranging measurements visual displays error proofing root cause analysis etc.Experience of teaching and coaching continuous improvement skills and behavioursDemonstrated ability to lead and develop high-performing teams in a shared services or outsourcing environmentLed operational teams to consistently meet SLAs using key metrics to make informed decsions improve processes and present clear actionable insights to stakeholdersExcellent analytical organisational and stakeholder management skillsExceptional written English skills with the ability to produce clear professional and grammatically accurate documentation policies and communications for a diverse global audienceHigh level of discretion and professionalism when handling sensitive information.Desirable:HR operations experienceBusiness Development skills and behavioursGood knowledge of the HRIS and associated technologies marketsWhats in it for you Competitive salary25 days annual leave with the option to purchase 5 moreAccess to wellbeing and mental health benefits such as the Calm app personal medical critical illness cover and dental insuranceMatched pension contribution up to 10%Access to our car benefit schemeAccess to our online learning platform to continue to develop and grow your career with usThe chance to join an innovative fast-paced and passionate teamWho we are: Liberty Blume a Liberty Global company is a rapidly growing business services provider specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency scale and value to our customers through Business Procurement and Financial Solutions. If youre curious customer centric and enjoy being one step ahead join us on our scale up journey and unlock your freedom to growLiberty Global is an equal opportunity employer committed to an inclusive environment and accommodating all candidates. Were eager to hear from you no matter your background.Required Experience:Manager Key Skills Electro Mechanical,Instrument Maintenance,Adobe Dreamweaver,Document Control Management,E-Commerce Employment Type : Full-Time Experience: years Vacancy: 1