Sales Productivity Analyst
3 weeks ago
Sales Productivity Analyst
Location: London/Hybrid
Day rate: £250/day
1 Year Contract (Min)
Our client is a leading global fintech technology platform with a mission to drive financial prosperity for their users. We are looking for a Sales Productivity Analyst to join a dynamic team and support the sales teams with cutting-edge technology and data-driven solutions to increase productivity and streamline operations.
The Role:
In this role, you will work closely with sales agents and leadership to drive improvements in sales productivity through better tools, processes, and data insights. You will leverage your analytical skills to identify areas for immediate impact and long-term gains, using platforms like Salesforce, Amazon Connect, and various sales reporting tools. You’ll support the sales team with troubleshooting, reporting, and project management to ensure we are continuously optimising the sales process and driving channel performance.
This is an excellent opportunity for a detail-oriented, data-driven individual who enjoys problem-solving, project management, and collaborating with cross-functional teams to improve sales performance. If you have a strong background in supporting sales teams and are passionate about increasing efficiency and productivity, we'd love to hear from you.
Key Responsibilities:
- Provide troubleshooting support to a team of sales agents using Salesforce, Amazon Connect, and related sales reporting tools.
- Lead projects that improve sales agent productivity, focusing on both medium-term enhancements and immediate operational gains.
- Support the lead pass process from marketing to sales, ensuring adherence to agreed SLAs and smooth transitions between teams.
- Deliver daily, weekly, and monthly reporting insights to sales managers, helping to drive channel performance.
- Collaborate with internal stakeholders to improve the sales agent experience with tools like Salesforce.
- Build deep expertise in sales workflows and processes to provide frontline agent support and identify opportunities for optimization.
- Proactively standardize processes, identify inefficiencies, and look for ways to increase operational effectiveness.
- Prioritize and drive short-term projects with the most immediate impact while identifying longer-term opportunities for improvement.
- Establish and maintain strong relationships with internal teams, including Service Delivery Managers, Professional Services Consultants, and Customer Training teams.
Skills:
Project Management: Ability to drive short-term projects, manage execution according to plan, and proactively identify risks.
Data Acumen: Skilled at connecting disparate data sets, drawing insights, and using data to inform decision-making.
Communication: Strong communication skills to update key stakeholders on progress and challenges.
Sales Tools Expertise: Previous experience supporting sales teams using Salesforce, with intermediate Excel skills (data manipulation and presentation).
BI & Reporting Tools: Familiarity with BI tools such as Qlik or Tableau; experience with Alteryx, Eloqua, Adobe eSign, LinkedIn Sales Navigator, Cognism, or sales cadence tools (e.g., SalesLoft) is a plus.
Relationship Management: Strong relationship-building skills, working effectively with internal teams and stakeholders.
Sales Workflow Knowledge: Deep understanding of sales workflows, including lead management and sales cadence, to provide effective support for agents.
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