Tech Ops Analyst

3 weeks ago

Walsall, United Kingdom Lorien Remote Work Freelance Full time

JD -Tech Ops Analyst II have the foundational knowledge to deliver and support to contribute to Operational process & services in their area / domain with general guidance. They work to support other Analysts & demonstrate situational leadership and engineering mindset. They exhibit written & verbal interpersonal skills to interact with global business partners & customers. Analysts demonstrate intermediate experience in their area / domain.General Description:* Completes & contributes to IT Operations tasks under general guidance possibly including installation, migration, or updates of IT Services* Respond to, identify, and troubleshoot issues current IT Operations hardware, software, or process using ticket logging system.* May configure and maintain systems and monitoring tools and proactively respond to problems that may occur* Collaborates with Global partners to support business operations* Contribute technical & process documentation (user guides, knowledge articles)* Supports providing communication & training to Global business partners* Provides recommendations for continuous improvement* Responsible for achieving operational stability for IT Operations area / domain

Assists in implementing best practice to support new / changed IT Services / processes at a low level of complexity* Adheres to Sarbanes Oxley compliance and all TJX Company standards as applicable* Performs other duties as assignedStrategy & Best Practice:* Actively leverages IT Operations process definitions, best practices and standards* Actively participates in process definitions, best practices and standards* Can contribute to overseeing evaluation of 3rd party engagement deliveryTalent Development & Evangilizing:* Helps training/onboard new hires into Specialist I, II roles* Learns and demonstrates culture* Contributes to driving adoption for area/domainSubject Matter Expert:* Partners with team to achieve subject matter expertise in area/domain* Develops knowledge in specific area/domain* Provides technical subject matter expertise and insight related to the specific area/domain

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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