Client Advisor

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This RoleOversees launch and conversion implementations including the development of systems and business process related solutions on behalf of the client. Defines client needs determines a strategy and develops a plan/proposal for delivery of the project/implementation. Provides experience and best practice solutions for internal client and partner systems to improve efficiency and effectiveness for future state. Guides the client through the project/implementation process from beginning to end eliminating barriers and directs resources as needed. May select develop lead and evaluate personnel assigned on a matrix basis to ensure the efficient operation of the function.What Part Will You PlayFor an assigned portion of the Statement of Work (SOW) performs professional management consultancy for clients engaged in large integration initiatives such as systems conversion or product launches. Typically assigned a larger portion of the SOW but is not responsible for the end to end system conversion. For example may provide test execution support manage the clients testers write and create test strategy and/or lead a consumer or commercial launch/start up.Engages in an assigned portion of SOW and manages assigned tasks for the implementation and integration. Will oversee the clients implementation milestones are on-time within a specified budget and with the highest possible quality.Establishes and maintains a strong partnership with the client and may include senior management.Serves as a high-level business and technical support providing professional consulting services for their assigned SOW.Understands the clients internal infrastructure as it relates to a specified SOW and changes as required to support the conversion/implementation.Applies best practice and experience in system integration and consults with the client.Guides the client through the implementation process and eliminating barriers and mitigating risks where possible for the specified SOW.Represents the company and the client in status reviews through the project lifecycle for the specified SOW.Defines creates and documents deliverables as assigned for the clients implementation tasks.Consults on planning and execution of client testing tasks regardless of source system. Creates test strategy approaches and plans as needed for the specified SOW.Identifies specific training needs for clients through-out implementation execution.Manages implementation activities such as mock verification business validation and production certification working with the client to ensure successful and timely execution for the specified SOW.Assists in preparing the client for TS2 data verification process ensuring the client has received preparation activities such as verification training onsite support and issue escalation.What Are We Looking For in This RoleMinimum QualificationsBachelors DegreeRelevant Experience or Degree in: No specific field; Combination of relevant training and/ or experience in lieu of degreeTypically Minimum 8 Years Relevant ExpPreferred QualificationsPrevious management and appropriate Global Payments experience. TS2 Knowledge; Experience in testing; Business Analysis skills; Experience in large scale project such as a conversion of product launch.Certification in Testing Discipline.What Are Our Desired Skills and CapabilitiesSkills / Knowledge - Having broad expertise or unique knowledge uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways. Having ownership of a function account or matrix management responsibilities uses knowledge to ensure success strengthen relationships expand the business and lead matrix teams on complex projects. Barriers to entry such as technical committee review may exist at this level.Job Complexity - Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles. Exercises independent judgment in methods techniques and evaluation criteria for obtaining results. Creates formal networks involving coordination among groups both internal and external.Supervision - Acts independently to determine methods and procedures on new or special assignments.Industry Knowledge - Including US and Canadian and/or UK and European regulations for credit card issuing and associated business principle knowledgeVerbal and Written Communication Skills - Including internal and external audiencesGlobal Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .Required Experience:Unclear Seniority Key Skills Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage Employment Type : Full-Time Experience: years Vacancy: 1