Hotel Night Porter

Graduate Hotels is seeking a Night Porter to join its brilliant team of hospitality enthusiastsDescriptionBe the first point of contact for guests during the night ensuring a warm welcome smooth arrivals and departures and providing exceptional service at Graduate by Hilton Cambridge.We exist to create unforgettable experiences for every guest every time. Whether its offering a warm welcome in the late hours ensuring a smooth check-in or providing reassuring support throughout the night we take pride in the moments we help create.At the core of everything we do are ourREACH People Values:Respect We treat every guest and colleague with kindness and dignity.Excellence We go the extra mile in pursuit of outstanding service.Accountability We take ownership of our actions and follow through on our promises.Cooperation We work together as one team to deliver the best experience.Honesty We act with integrity and transparency at all times.How We Do ItWe believe in teamwork positivity and a passion for great service. We empower our people to bring their whole selves to work and treat every interaction with care and respect.The RoleBased at the beautiful Graduate Cambridge by Hilton right on the River Cam in the heart of the historic city the Night Porter plays a crucial role in supporting the Night Manager and Night Supervisor to ensure night shifts run smoothly. As a Night Porter you will be the first point of contact for guests offering a warm welcome assisting with luggage guiding them to their rooms delivering in-room amenities and providing room service. You will also help with night audit tasks and other responsibilities to ensure every guest feels safe cared for and valued throughout their stay.What Youll DoWhen our guests are asleep the Night Porter keeps the hotel running like clockwork. Your responsibilities will include:When our guests are asleep the Night Porter keeps the hotel running like clockwork. Your responsibilities will include:Greeting guests and creating a welcoming and memorable arrival and check-out experienceResolving guest concerns with confidence and ownership ensuring every guest leaves the hotel happyEnsuring the security of the hotel throughout the night including regular fire checksProviding drinks and room service to resident guests after hoursCleaning and preparing public areas of the hotel during the nightCarrying out general reception duties as required including guest check-in check-out answering the telephone and night audit proceduresMaintaining health and safety standards and overseeing emergency response and evacuation procedures if requiredAssisting with the preparation and set-up of hotel meetings and event spaces when necessaryActing as first responder in the event of a fire alarmRecording and reporting any maintenance issues using our Alice App and communicating with other departmentsCompleting a thorough handover to the day shift before finishing your dutiesCarrying out other reasonable duties within the scope of the roleWhat Were Looking ForYou enjoy working at night and thrive in a nighttime rolePassionate and dedicated to continuously improving the quality of the hotels servicesFluent in English to ensure you can best welcome and care for our guestsKnowledge of OnQ Property Management Systems (PMS) is desirableA positive attitude and a natural ability to make guests smileA great team player who collaborates well with othersFlexibility to work shifts weekends and bank holidaysTHE PERKSDiscounted hotel stays and dining across Hilton properties worldwideAccess to learning and development opportunities250 reward for successful employee referralsRetail and leisure discounts and cashback offers24/7 well-being support helplineComplimentary meals during your shiftRecognition programs and team celebrationsConvenient parking for cars mopeds scooters and bicyclesAbout Graduate HotelsGraduate Hotels is a collection of handcrafted hotels in the worlds most dynamic university towns. At Graduate Cambridge inspired by the citys prestigious university every detail nods to the rich history and vibrant culture of the local community.Equal OpportunitiesWe welcome applications from all backgrounds and are committed to ensuring equal opportunities for all.Right to WorkApplicants must have the right to live and work in the UK in accordance with the Asylum and Immigration Act 1996. Key Skills Collection,Customer Service,C,Communication,Dcom,AC Maintenance Employment Type : Full-Time Experience: years Vacancy: 1