Telesales Executive

1 week ago

StokeonTrent, United Kingdom DPD Group UK Full time

Company Description

  • Contract Type: Permanent / 37.5 hours per week
  • Salary £35,000 per annum plus commission
  • Location: Stoke ST1 5SY
  • Days of Work: Monday to Friday 9am - 5pm
  • Hybrid Working: 3 days in the office 2 days at home, however subject to change depending on business needs.

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

Job Description

We are looking for a Senior Direct Sales Executive to achieve the company’s revenue target for new business in line with the company’s strategy for customer size, type and service mix.

Key Tasks/Areas of Responsibility

  • To identify and develop a personal prospect funnel sufficient in size to fund new business targets as laid down in the company’s strategic plan
  • Monitor performance of new customers to ensure they trade to agreed profile and terms and make the required contribution. Agree and deliver action plans if variances occur using the Salesforce Account Action reports 
  • Facilitate handover of new accounts to the relevant Account Owner Account within the first 8 weeks of trade
  • Support with calling potential and existing customers and taking the necessary action following a marketing campaign
  • To achieve productivity target as agreed
  • To create accurate opportunities through Salesforce whilst updating and maintaining Salesforce
  • To embrace all new products as and when launched by the company
  • Ensure an up to date personal knowledge of operational processes and developments
  • To obtain all the correct documentation required to process a credit facility to a minimum of ISO standard

Key Measures of Performance

  • New Business Revenue and Service Mix against target
  • RPC against target
  • Prospect funnel, opportunities and committed reports
  • Achievement of daily KPI’s
  • Salesforce compliance
  • Be proficient in computer literacy
  • Be able to persuade and influence to gain customer commitment
  • Focus on customer needs to show empathy and integrity

Qualifications

About you 

Your career history will be able to evidence success within direct sales at senior level or similar environment and a tenacious attitude and drive to succeed in a fast paced sales environment.

Your outstanding communication, persuading and influencing skills will be fully utilised in this role as will your ability to focus on your customers to fully understand their needs and gain their commitment.

We also expect you to have;

  • The ability to manage own time effectively to meet targets and deadlines
  • The ability to structure daily workload and organise timely call back activities.
  • Must have an excellent telephone manner to communicate clearly, fluently and with enthusiasm
  • Be able to adapt own style to suit the needs of internal and external customers
  • Be able to deal with objection handling
  • Have the ability to work under pressure and demonstrate a positive, resilient approach
  • Demonstrate knowledge of all products and services along with the features and benefits.
  • A great team player who demonstrates the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

 

Additional Information

About our benefits:

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

  • Holiday trading
  • Enhanced maternity and paternity package 
  • Free life assurance of 4 x salary on joining the pension scheme
  • Free onsite car parking for all employees
  • Health Kiosks visiting every location
  • Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
  • Milestone Days off to celebrate with your family and friends 
  • For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you Apply today.

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