Current jobs related to Customer Loyalty Specialist - Bristol - Bunch

  • Loyalty Program Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Loyalty Specialist to join our sales team at Mercedes-Benz of Bristol. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to increase loyalty and retention, and driving sales growth.Key...

  • Loyalty Program Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Sytner Group Full time

    About the RoleWe are seeking a highly motivated and results-driven Loyalty Specialist to join our sales team at Mercedes-Benz of Bristol. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, identifying opportunities to increase loyalty and retention, and driving sales growth.Key...

  • Loyalty Executive

    5 months ago

    Bristol, United Kingdom Mon Motors Full time

    At Mon Motors Group we are privileged to work with some of the best Automotive Brands in the industry, and due to continual growth, exciting new innovations, and demand for products from those Brand’s we are looking to recruit a Loyalty Executive to join our renewals team. **In this role**: - You can look forward to interacting with existing customers...

  • Customer Service Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Omega Resource Group Full time

    Job Title: After Sales SupportAt Omega Resource Group, we are seeking a highly skilled and dedicated individual to join our Sales team as an After Sales Support Specialist.Key Responsibilities:Provide exceptional customer service to ensure customer satisfaction and loyalty.Support the sales team in maximizing sales and new business development...

  • Customer Service Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Omega Resource Group Full time

    Job Title: After Sales SupportAt Omega Resource Group, we are seeking a highly skilled and dedicated individual to join our Sales team as an After Sales Support Specialist.Key Responsibilities:Provide exceptional customer service to ensure customer satisfaction and loyalty.Support the sales team in maximizing sales and new business development...

  • Customer Care Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Omega Resource Group Full time

    Job Title: After Sales SupportLocation: BristolJob Type: PermanentAbout the Role:We are seeking a dedicated and knowledgeable individual to join our Sales team as an After Sales Support specialist. The primary purpose of this role is to provide exceptional customer care and support to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Care Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Omega Resource Group Full time

    Job Title: After Sales SupportLocation: BristolJob Type: PermanentAbout the Role:We are seeking a dedicated and knowledgeable individual to join our Sales team as an After Sales Support specialist. The primary purpose of this role is to provide exceptional customer care and support to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Loyalty Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time

    Customer Marketing ManagerOur client, a leading manufacturer, is seeking a Customer Marketing Manager to join their team. This is a brand new role within the business, which has arisen due to a strong order book with growth into various export markets.Key Responsibilities:Develop long-term brand growth across the creation of effective and powerful marketing...

  • Customer Loyalty Manager

    3 weeks ago

    Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time

    Customer Marketing ManagerWe are seeking a highly skilled Customer Marketing Manager to join our team at Computerworld Personnel Ltd. As a key member of our marketing department, you will be responsible for developing and implementing effective marketing programs to drive long-term brand growth.Key Responsibilities:Develop and execute customer marketing...

  • Customer Loyalty Manager

    3 weeks ago

    Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time

    Customer Marketing ManagerWe are seeking a highly skilled Customer Marketing Manager to join our team at Computerworld Personnel Ltd. As a key member of our marketing department, you will be responsible for developing and implementing effective marketing programs to drive long-term brand growth.Key Responsibilities:Develop and execute customer marketing...

  • Customer Loyalty Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time

    Customer Marketing ManagerWe are seeking a highly skilled Customer Marketing Manager to join our team at Computerworld Personnel Ltd. This is a brand new role within the business, which has arisen due to a strong order book with growth into various export markets.Key Responsibilities:Develop and implement effective marketing programs to drive long-term brand...

  • Customer Loyalty Manager

    4 weeks ago

    Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time

    Customer Marketing ManagerWe are seeking a highly skilled Customer Marketing Manager to join our team at Computerworld Personnel Ltd. This is a brand new role within the business, which has arisen due to a strong order book with growth into various export markets.Key Responsibilities:Develop and implement effective marketing programs to drive long-term brand...

  • Customer Loyalty Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time

    Customer Marketing ManagerWe are seeking a highly skilled Customer Marketing Manager to join our team at Computerworld Personnel Ltd. This is a brand new role within the business, which has arisen due to a strong order book with growth into various export markets.Key Responsibilities:Develop and implement effective marketing programs to drive long-term brand...

  • Customer Loyalty Manager

    2 weeks ago

    Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time

    Customer Marketing ManagerWe are seeking a highly skilled Customer Marketing Manager to join our team at Computerworld Personnel Ltd. This is a brand new role within the business, which has arisen due to a strong order book with growth into various export markets.Key Responsibilities:Develop and implement effective marketing programs to drive long-term brand...

  • Customer Loyalty Manager

    3 weeks ago

    Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time

    Customer Marketing ManagerWe are seeking a highly skilled Customer Marketing Manager to join our team at Computerworld Personnel Ltd. As a key member of our marketing department, you will be responsible for developing and implementing effective marketing programs to drive long-term brand growth.Key Responsibilities:Develop and execute customer marketing...

  • Customer Loyalty Manager

    3 weeks ago

    Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time

    Customer Marketing ManagerWe are seeking a highly skilled Customer Marketing Manager to join our team at Computerworld Personnel Ltd. As a key member of our marketing department, you will be responsible for developing and implementing effective marketing programs to drive long-term brand growth.Key Responsibilities:Develop and execute customer marketing...

  • Customer Loyalty Manager

    1 week ago

    Bristol, Bristol, United Kingdom Computerworld Personnel Ltd Full time

    Customer Marketing Manager - Ross on Wye, HerefordshireOur client is a leading manufacturer that is dedicated to producing products whose quality is recognised as second to none.This is a brand new role within the business, which has arisen due to a strong order book with growth into various export markets.Accountable for developing long-term brand growth...

  • Customer Care Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Omega Resource Group Full time

    Job Title: After Sales SupportJob Type: PermanentLocation: BristolWe are seeking a dedicated and knowledgeable individual to join our Sales team as an After Sales Support specialist. The primary purpose of this role is to provide exceptional customer care and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide...

  • Customer Care Specialist

    3 weeks ago

    Bristol, Bristol, United Kingdom Omega Resource Group Full time

    Job Title: After Sales SupportJob Type: PermanentLocation: BristolWe are seeking a dedicated and knowledgeable individual to join our Sales team as an After Sales Support specialist. The primary purpose of this role is to provide exceptional customer care and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide...

  • Customer Retention Professional

    3 weeks ago

    Bristol, Bristol, United Kingdom Sytner Group Full time

    About the RoleSytner Group is seeking a highly motivated and driven Customer Retention Specialist to join our sales team at Mercedes-Benz of Bristol.As a key member of our team, you will be responsible for identifying potential loyalty opportunities, building relationships with customers, and driving sales growth.Key Responsibilities:Selecting and pursuing...

Customer Loyalty Specialist

3 months ago

Bristol, United Kingdom Bunch Full time

Are you a proactive individual looking to make a significant impact in a dynamic tech-enabled scale-up? If you excel at handling customer interactions and have a talent for resolving issues, then Bunch is looking for someone like you


The Role

The Loyalty team at Bunch has the responsibility of the key touchpoints of the customer lifecycle from Welcome Calls at onboarding, to offering new services to existing customers, helping customers ‘move house’, renewing agreements, as well as retention of customers that may be looking to cancel their services.


In this pivotal role, you will manage customer touchpoints with empathy and professionalism, handle set appointments, and conduct warm, welcoming onboarding calls for new customers, and being a source of knowledge and advocacy for our customers. Your efforts will be instrumental in retaining our loyal customer base, renewing contracts, and garnering positive Trustpilot reviews.


As a Loyalty Specialist, your excellent communication skills and ability to handle objections with ease will shine. You will be the go-to person for customers considering moving house or cancellation, ensuring their concerns are addressed promptly and effectively. Your persuasive prowess and keen attention to detail will drive customer satisfaction and loyalty, making a significant impact on our company's success.


Responsibilities

  • Manage critical customer touchpoints.
  • Conduct informative and well toned welcome calls, ensuring they are satisfied with and well informed about our service.
  • Help design and track the customer renewals process, engaging in customers that have questions or fall out of the auto renew process.
  • Manage customers wishing to move house and services either mid or end of contract. Helping set them up services at the new property (and close down previous property services).
  • Manage Retention Process.
  • Handle customer cancellation inquiries and schedule retention appointments.
  • Proactively contact customers who are considering cancellation to resolve their issues and retain their business.
  • Handle objections and provide solutions to customer concerns to prevent cancellations.
  • Encourage satisfied customers to leave positive Trustpilot and Google reviews.
  • Collaborate with the retention and customer support teams to refine strategies and improve customer retention rates.


Who You Are

  • You have strong communication skills, both verbal and written.
  • You can deal with challenging scenarios with empathy and a problem solving attitude.
  • You are persuasive and adept at handling customer objections.
  • You have excellent problem-solving skills and a proactive approach to resolving issues.
  • You thrive in a role where you can influence positive outcomes and maintain customer satisfaction.
  • You enjoy working in a team environment, supporting your colleagues, and contributing to a culture of success and mutual respect.
  • You are motivated by retaining customers and ensuring their long-term satisfaction.


What You'll Get from Us:

  • Enjoy 25 days of holiday plus an extra day off for your birthday
  • Celebrate our collective success with quarterly social events that foster team unity.
  • Access the Vitality Health package to prioritise your well-being.
  • Enhanced Maternity, Adoption, and Paternity Pay - we understand the importance of family, and we're committed to supporting you.
  • Enhanced sick pay with two weeks paid leave
  • Opportunity to develop and evolve.
  • Cycle to Work Scheme - enjoy the perks of a healthier commute and save on your journey.
  • A stocked kitchen with breakfast cereals and pastries, a stash of snacks and the essentials for making a quick and easy sandwich.
  • Breakout block for 3 hours per month for learning a new skill, catching up on life admin or taking some 'me' time.
  • Dog-friendly office.


About Us:

We are an energetic, fun, and hard-working team led by our CEO Elliott who champions collaboration, innovation and high performance. With exciting growth on the horizon, we invite you to be an integral part of our journey.


If you are looking to leverage your communication and problem-solving skills in a role that is critical to our customer retention and satisfaction, we encourage you to apply and join our team at Bunch.