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Customer Service Executive
3 months ago
Customer Service Scheduler
Location: Worthing / Durrington
Hours: Shift Patterns (Early, Mid, Late mix)
Project Partners are now on the look out for experienced Customer Service Advisors based in West Sussex / East Sussex who are looking for a new Customer Service role, based onsite Monday - Friday in their lovely offices in Durrington, Worthing, West Sussex.
Role Summary
- To dispatch reactive and non reactive work to the Customer Response Technicians in your area ensuring that all response times and RBD’s are met where possible.
- P1 to be dispatched within 10 minutes of receipt of work order into Corona.
- Keep day sheet/standby sheet up to date.
- Make all Customer contact within 30 minute SLA and then update continually.
- Actively monitor and maintain your work group ensuring that all work orders are updated and closed in a timely and accurate manner.
- Update all systems and email any work orders that need cancelling to your county inbox for cancellation.
- Update CSMS with relevant information.
- Follow process for P1 Pollutions and Foul in properties.
- Liaise on a regular basis with the County Customer Team Leader to proactively discuss the outstanding workload.
- To provide cover and assistance to colleagues as and when required.
- To provide a full handover to the next shift.
- Attend meetings/one to ones with County Team Leader.
- Read all emails and access web portal to keep updated on relevant information.
- Carry out any other duties appropriate to this post
Candidate Requirements:
- Proficient on Microsoft Office (Word, Excel, Outlook, Teams)
- Good telephone manner
- Strong verbal and written communication skills
- Computer Literate
- Experience working in customer service administration role is a desirable
- Multi-tasker who can work in a fast-paced office environment
- Experience working to KPIs and Customer Service targets
Benefits:
- 23 days annual leave, plus bank holidays
- Access to Peoples Pension scheme
- Life Assurance and Critical Illness cover
- Continuous Development Opportunities
Apply today for more information
