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Home Care Coordinator
1 month ago
To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
The Role
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared considering travel time holidays training and lastminute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
- Ensure client schedules are matched to their needs with the same Care Professional and the same times each week where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professional information onto to the electronic scheduling system.
- Carry out any admin duties which are required.
- Emergency cover out in the field as and when required
- Oncall duties required
- Ensure compliance with Home Insteads Equality Diversity and Equal Opportunities Policy in respect of employment and service delivery.
Essential Criteria
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multitask.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
Qualifications :
NVQ 2/3 Health & Social care essential or working towards
Additional Information :
As a successful applicant you will benefit from:
* Good rates of pay
* Paid Holiday.
* Workplace Pension Scheme.
* Social Events.
* Free Parking.
* Home Instead Benefits Package.
* Employee Assistance Package.
* Career development with ongoing paid training and support.
Remote Work :
No
Employment Type :
Fulltime
Key SkillsSenior Care,Developmental Disabilities Experience,Behavior Management,Computer Skills,Caregiving,Home Care,Copywriting,Child Protective Services,Medication Administration,Social Work,Writing Skills,Addiction Counseling
Vacancy: 1
