Business Analyst

2 weeks ago

Hemel Hempstead, United Kingdom CAE Technology Services Limited Full time

Business Analyst - 6 Month Fixed Term Contract - Onsite 3 days a week in Hemel Hempstead, Hertfordshire.


People need amazing technology and technology needs amazing people. CAE Technology Services supports customers to deliver better outcomes by transforming lives and experiences through technology. Our culture is what makes us unique and our value comes from implementing infrastructure solutions that are built with people in mind. We deliver expertise and insight to customers from across public and private sectors, who work with us in long term trusted partnerships.


The Role:

The BA will be responsible for identifying, mapping, documenting, and assessing both operational and business processes within our organisation. This role requires a deep understanding of business operations, strong analytical skills, being able to assess impacts on employee roles, and the ability to communicate effectively with stakeholders at all levels.


The Business Analyst will play a crucial role in driving process improvements and ensuring alignment between business objectives and operational activities. Additionally, the BA will be responsible for providing business-facing documentation for employee training purposes.


This position requires extensive experience in transformational change and new systems implementation, a strong grasp of commercial and operational principles. The BA must exhibit exceptional organisational and analytical skills, demonstrate clear thinking, and effectively stakeholders through business change.



Key Responsibilities:

The Business Analyst must possess excellent organisational, analytical, communication and decision-making skills. They should be adept at managing multiple priorities and working under pressure. A commitment to continuous improvement and organisational productivity is essential for success in this role.


  • Analyse existing business processes to identify inefficiencies, areas for improvement, and opportunities for automation.
  • Collaborate with stakeholders across various departments to understand business requirements and translate them into actionable insights.
  • Conduct workshops and interviews with key stakeholders to gather requirements and elicit business needs.
  • Document current state and future state processes using process mapping techniques such as BPMN or flowcharts.
  • Analyse data to identify trends, patterns, and insights that can inform decision-making and drive process improvements.
  • Develop business requirements documents (BRDs), functional specifications, and other documentation to support project initiatives.
  • Work closely with IT teams to ensure that proposed solutions align with business objectives and technical capabilities.
  • Create training materials and user guides to facilitate the adoption of new processes and technologies.
  • Provide ongoing support and guidance to business users during the implementation of process changes.
  • Monitor and evaluate the effectiveness of implemented solutions, making recommendations for further improvements as needed.



Knowledge & Experience Required:

  • Proven experience as a Business Analyst, preferably in a similar industry or domain.
  • Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy.
  • Ability to manage change
  • Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
  • Solid understanding of business process modelling techniques and tools.
  • Experience with process improvement methodologies such as Lean Six Sigma is desirable.
  • Proficiency in Microsoft Office Suite, Visio, and other business analysis tools.



Qualifications & Training:

  • Industry recognised Business Analyst certification e.g. Six Sigma / CBAP / Agile/ IIBA



About You:

CAE employs people of all backgrounds, ethnicities, abilities and skill sets. We are proud of our diversity, and by embracing it, we have built a workforce worthy and capable of long-term success. Our core values are; loving your job, working together and doing it differently, qualities we see in all of our people.

We are looking for skilled and unique individuals who want to join the CAE family and who can buy into and live our values, always. We want people with a voice who can help us become the IT provider of choice across the UK



About Us:

This is CAE - Our goal is to be recognised as the most trusted and valued IT infrastructure solutions provider, and be chosen by our customers, partners and everyone in the CAE family, because of our unique understanding, total commitment and positive engagement.


We get recognised in a number of different ways:


  • ISO9001 and 27001 certifications
  • multiple awards from manufacturers including Cisco and Dell Technologies
  • 3 star accredited with the Service Desk Institute
  • our industry with shortlists and wins from CRN
  • every time we get an order from one of customers – recognising that we are their partner of choice whether they are in the Commercial, Public or not for profit sectors.


It is our approach that sets us apart and our people that make us different.

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