Direct Protection Sales Consultant

4 days ago

Norwich, United Kingdom Aviva Full time
Direct Protection Sales Consultant - Salary £23,900

This is a great job for someone who is passionate about delivering exceptional customer service, engaging and supporting customers through their journey to find answers to their questions while ensuring compliance with business and FCA requirements. If you're someone who thrives on helping customers make informed decisions and enjoys a challenge, this job is for you

This role will have a rotated shift pattern, shifts will be between Monday- Friday 8am- 6pm.

A bit about the job

The right candidate will be handling both inbound and Outbound telephony support to direct protection customers with a view of progression to also assisting online queries through a live chat platform. We are looking for someone that can come in and proactively manage existing applications and possess the ability to have strong non-advised customer conversations whilst meeting all regulatory requirements. There will be an aspect of this role that will require you to liaise with stakeholders across the business to drive the right customer outcomes.

Skills and experience:
  • Exceptional communication skills, including a strong phone presence, the ability to build rapport, demonstrate empathy, and actively listen and ask insightful questions.
  • A team player who thrives in a collaborative environment, dedicated to deliver outstanding customer service, with a positive, can-do attitude and the confidence to navigate challenging conversations and address objections.
  • Someone who is risk-conscious and can effectively resolve issues to provide the best possible support to our customers.
  • Capable of thriving in a fast-paced, dynamic work environment.

What you'll get for this role:

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
  • Starting salary £23,900
  • Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.

We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to kitti.majer@aviva.com.

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