Customer Success Executive
1 week ago
Once For All is a high-growth cloud-based SaaS subscription business. Our technology helps our customers to manage their supply chain governance risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction transport retail hospitality education facility and property management manufacturing local and central government.Role Summary:We continue to evolve our Customer Success Department by working smarter to allow us to reach our churn and product adoption goals. This early career Customer Success Executive role is the perfect role for someone looking to get into Customer Success for the first time. Your primary goal is to delight and retain our customers.Job Responsibilities:Alongside the other Customer Success Executives youll own the overall relationship of a segment of our customer base and you will be responsible for maximising customer retention and minimising churnUsing our dedicated Customer Success technology Churnzero youll proactively identify disengaged customers at risk and help to re-engage themYou may do research to find the correct points of contact and telephone numbersOnce you have the right contacts you may need to re-introduce the platform and membership through persuasion customer education system training and perseverance.Youll log and manage your activity using ChurnZeroYoull run regular product demos and training sessions to help customers make the most of the platformYoull answer inbound calls and emails about their memberships and the technologyYoull provide exceptional level of service for customers and support them through their journey with the technologyYoull act as the voice of the customer and provide feedback to the Senior Management and to the Product teamKnowledge Skills Experience and Qualifications:The ideal candidate we would like would have most if not all the following qualities or experience:Someone with 1 year of commercial experienceWe will provide all of the necessary sector training however demonstrating basic understanding of Construction or supply chain risk management will be preferableSomeone with exceptional communication skills. You must be able to write and speak clearly and be able to explain complex processes to customers in a straightforward wayYou must be happy to be on the phone with customersSomeone who loves working with customersSomeone who is enthusiastic and shows passion and excitement for their job.Someone who can learn quicklySomeone who can prioritise and perform effectively under pressureSomeone who is dependable and organised and can follow through on commitments they make both internally and externallySomeone who loves technology and can work with computersWhat we offer:As well as a career in a fast paced environment within a expanding business we also offer the below benefits as standard:Wellness fund or *Private Medical Insurance (dependent upon role)PensionLife Assurance x 325 days holiday plus 8 Bank HolidaysOngoing continual professional development (CPD)Holiday purchase Scheme up to 5 days1 paid and 1 unpaid volunteering day24/7 and 365 Days Employee Assistance ProgrammeTeam and company offsite eventsSpecsavers eye care voucher Key Skills Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing Employment Type : Full Time Experience: years Vacancy: 1
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Customer Success Executive
1 week ago
Hampshire, United Kingdom Once For All UK Full timeOnce For All is a high-growth cloud-based SaaS subscription business. Our technology helps our customers to manage their supply chain governance risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction transport retail hospitality education facility...
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Customer Success Executive
6 days ago
Basingstoke, Hampshire, United Kingdom Once For All Full timeAbout the Company Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail,...
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Customer Success Executive
6 days ago
Basingstoke, Hampshire, United Kingdom Once For All Full timeAbout the Company Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail,...
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Customer Success Executive
6 days ago
Basingstoke, Hampshire, United Kingdom Once For All Full timeOur technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central...
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Customer Success Specialist
5 days ago
Hampshire, England, United Kingdom Spectrum IT Recruitment Full time £35,000 - £45,000 per yearExcellent opportunity for a highly motivated and customer-centric individual who is passionate about building strong relationships and ensuring client success. Our client, who are a leading digital SaaS company is expanding and are looking for a dedicated Customer Success Specialist to be a vital partner in their client's journey. This role blends proactive...
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Customer Success Manager
6 days ago
Portsmouth, Hampshire, United Kingdom Lead Forensics Full timeCustomer Success Manager (Portsmouth, UK) Hybrid Working Hours - 8.30-5.30pm Monday-Friday Salary – £30,000- £40,000 with an OTE of £65,000. Lead Forensics is a dynamic and innovative SaaS company that is revolutionizing the industry. Our software enables us to identify the businesses who have visited our clients’ websites to helps them convert these...
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Customer Support Executive
5 days ago
Hampshire, United Kingdom Ashdown Group Full timeA fantastic opportunity has arisen for a Customer Service Executive who is keen to develop a career within IT. The company offers remote, hybrid working, and full training will be provided. You will be joining a team of dedicated IT professionals as a Customer Support Executive, delivering quality technology solutions with their suite of software...
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CRM Executive
3 days ago
Hampshire, United Kingdom Quest Search and Selection Full timeRef: JO- 2203-109992 | £23000 - £25000 per annum + Additional Benefits | Location:Alton, Hampshire, England | Added:10/03/22 Quest Search & Selection are partnering with this marketing leading electrical, gaming and entertainment business. This business has been established for over 20 years and provide a true omni-channel business. Reporting to the...
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Sales Executive
1 week ago
Hampshire, United Kingdom Solent Hotel & Spa Full timeA healthy sales pipeline is the lifeblood of any successful business. Reporting to the Head of Sales as Sales Executive you will be passionate about sales self-motivated and inquisitive in nature to help secure repeat business and new opportunities.If youre a Sales Executive or have experience in sales research or generating sales leads this position could...
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Chief Sales Officer
6 days ago
Hampshire, United Kingdom Novo Executive Search Full timeChief Sales Officer Fleet Leasing Hampshire Company Our client is a well-established mobility, fleet management and vehicle leasing provider with a strong reputation for service and long-term partnership. Their purpose is clear, to make movement feel simple, inclusive and sustainable for individuals and organisations across the UK. Committed and driven by a...
