Desktop Support Engineer, Edinburgh

Job DescriptionAt DXC Technology, we’re people first. Why? Because it’s people that get the job done.We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.We are currently looking for a Desktop Support Engineer to support one of our clients based on-site location.This is a full-time, position working a 37.5-hour week Monday – Friday. The ideal candidate will be required to have a flexible approach as overtime and on-call duties may be required.Due to the nature of our client's work the successful candidate will need to be eligible to obtain SC Security Clearance (sole UK national).ResponsibilitiesSoftware installation / deploymentDesktop/Laptop/VDI build, configuration and deployment to end usersAsset and peripheral deploymentsIn depth investigation into issues to pass back to 3rd line supportAssisting the 2nd Line support team with laptop, desktop and VDI terminals support callsHardware installation / upgrade / break fix for desktop, laptop, and serverSmartphone support (Android & iOS)VIP supportService Desk cover as requiredAssisting with customer projectsWhat We're Looking ForMicrosoft Windows 7, 10 & 11 Operating Systems – Deployment, configurationSupport Microsoft Office 2010 onwardsProven and demonstrable software and hardware troubleshooting skills, experience in a Deskside Support roleKnowledge of Microsoft SCCM and OS / Application deployment good verbal communication: ability to communicate to all levelsGood written communication: concise and accurate call logging, documentation, and email correspondenceGood time management / organisational skillsWork well independently or as part of a team.Self-motivatedGood problem solverProactive approachExcellent customer skills a must for this positionDesirable Skills / QualificationsMicrosoft Windows 7/10/11 training and certificationLegacy O/SActive Directory managementUnderstanding of SCCMExposure to Win11Exposure to Entra, Azure and ZscalerExposure to VMWare, Citrix or SphereUnderstanding of McAfee EPOKnowledge of ServiceNow What We Will Do For YouCompetitive compensationPension schemeDXC Select – Our comprehensive benefits package (includes private health/medical insurance, , gym membership and more)Perks at Work (discounts on technology, groceries, travel and more)DXC incentives (recognition tools, employee lunches, regular social events etc)At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.