Butler

3 days ago

Central London, United Kingdom The Savoy Full time

Job Title:?Butler

Department:?Butlers

Inspired & Supported by:?Head Butler

Salary: £16,85 + service charge

Your purpose will be: To deliver an exceptional, seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty

You will be accountable for:

  • Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection

  • Taking ownership of any guest request which comes your way seeing it through until completion

  • Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Your key responsibilities & contribution will be:

  • Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight

  • Confidently undertake all elements of the front desk operation including arrivals, check out and billing

  • Process all financial transactions with accuracy

  • Provide in room/suite services butler services, special/VIP room set ups, amenities, deliveries to rooms

  • Drive revenue through upselling and cross selling.

  • Communicate clearly with other teams and through RSM to ensure efficient service for our guests

  • Seek opportunities to surprise and delight our guests

  • Meet all service standards in every guest interaction

  • Ensure that deliveries for guests and colleagues are correctly recorded and delivered

  • Ensure the front hall is covered at all times and provides a warm welcome for all guests

  • Promote and nurture positive relationships in the local area strengthening our position in the marketplace

  • Pay keen attention to guest preferences and update profiles accordingly

  • Cover the night shift including assistance with preparation of the night audit

Qualifications

What you will need to do this role:

Essential:

  • 1 3 years experience in a luxury hospitality environment
  • Excellent customer service skills
  • Excellent communication skills, both spoken and written with the ability to communicate effectively with people of all levels
  • Enthusiastic and positive personality with the ability to build trusting relationships
  • Ability to multi task and problem solve in a fast paced environment
  • Keen eye for detail
  • Previous experience of guest complaint handling and going the extra mile to meet guest needs
  • Flexibility to work different shifts including night shifts
  • Knowledge of OPERA PMS

Desirable:

  • Knowledge of ALICE concierge system

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

Whats in it for you?

  • Competitive salary and benefits including pension and life assurance
  • 31 days of holiday including public holidays (increase to 33 days after 5 years)
  • Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
  • Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
  • Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
  • 50% discount at our iconic American & Beaufort Bars
  • 50% discount at our world-famous Afternoon Tea
  • 50% discount at our spa and florist
  • 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
  • 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
  • Laundry services & dry cleaning for uniformed and non-uniformed colleagues
  • Colleague gym facility and Virgin Active gym membership discount
  • Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
  • Employee assistance programme
  • Annual optician reimbursements for eye tests and glasses
  • English language classes
  • Colleague restaurant
  • Local F&B, retail and gym discounts
  • Interfaith prayer room
  • Wellness room
  • Cycle to work scheme

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