Contract Delivery Manager

3 weeks ago


Southampton, United Kingdom Integral UK Full time

The Contract Delivery Manager is a key role providing strategic and tactical operational leadership and direction on our retail contract in ReadingThe role will also be expected to support on strategic level initiatives to deliver ongoing continuous improvement and innovation measures within the contract and our supply chain.You will be client and results focused, understand the key inputs for your contract and ensure commitments are delivered with the right quality and in a timely fashion and without compromiseMain Duties & ResponsibilitiesAppropriate contract level oversight of the activities of business or technical support or operations.Working with delivery teams and dedicated engineering resource to resolve operational issues quickly ensuring that client SLA/KPIs are achieved.Demonstrate client obsession and work vigorously to earn and keep client trust.Full understanding of Contract SLA and KPI and delivers these whilst ensuring best practice.Sets contract level priorities for the delivery teams to ensure task completion; coordinates work activities with others.Builds Partnerships with Client and Colleagues through open transparent and timely communication.Operates as a customer care professional building exemplar client relationships and puts the client and the centre of decisions making....



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