Head of Client Services

1 month ago

Newcastle upon Tyne, United Kingdom BJSS Full time

About Us


We’re an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we’ve been finding better, more sustainable ways to solve complex technology problems for some of the world’s leading organisations and delivered solutions that millions of people use every day.


In the last 30 years we won several awards, including a prestigious Queen’s Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach.


Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery.


We want to continue to grow our team with people just like you


About the Role


Are you looking to take a leading role in supporting clients to achieve their strategic objectives and help them to transform?


Are you a natural relationship builder, who enjoys collaborating with a broad set of stakeholders?


Do you have experience of working in a technology environment, and are comfortable helping clients address both their business and tech needs?


We’re looking for senior, talented people who are looking to take the next step in their career and join our growing Client Services team.


Our client services team is charged with ensuring that our relationships with clients are successful and generate significant value for both clients and BJSS. Day to day, the team engages with clients to ensure we are meeting their needs whilst managing margin. The team is collaborative and when working well allows all other teams in BJSS to do their best work and contribute effectively.


As a Head of Client Services you will take ownership of our relationships with some of our major clients, ensuring they experience the very best of BJSS, and supporting them to meet their strategic objectives. You’ll lead the BJSS account team, working closely with colleagues in sales, delivery and our industries team to ensure we deliver great outcomes for our clients. In addition, you will have oversight responsibility for a wider portfolio of accounts, mentoring the Client Service Leads who run them and driving the business to ensure client accounts grow to their maximum potential.


In this role, the Head of Client Services will be responsible for:

  • Taking ownership of client accounts, including overall growth and meeting or exceeding revenue targets
  • Developing the client account strategy and leading an account team to ensure its successful execution
  • Working closely with the client to ensure BJSS understands their pain points and challenges, and mobilising BJSS expertise to meet their needs
  • Building, growing and maintaining senior client relationships, seeing clients face to face
  • Developing strong links with internal BJSS functions to ensure the account is successful and meets the demands of the client
  • Acting as a key member of the Client Services community (which is accountable for all existing account development across BJSS), driving continual improvement in how we operate and serve our clients
  • Bring industry best practice, be active in the business driving new initiatives and selling the BJSS brand at events and on social media
  • Management oversight of a portfolio of accounts run by Client Service Leads
  • Reporting to the Senior Leadership Group on account progress and activities
  • Financial forecasting for the accounts you run and those across your portfolio


About You


This role will be based from either our Edinburgh, Glasgow or Newcastle Office.


To succeed in this role:

  • You are an experienced leader with experience of managing a portfolio of accounts and able to demonstrate continued account success and growth
  • You have worked in technology environments and are comfortable discussing different technology approaches, platforms and products with clients
  • You have experience of working in a Consulting environment
  • You have experience of building and maintaining relationships at C-suite level
  • You have excellent communication skills and can influence stakeholders at all levels
  • You are a strong collaborator and enjoy working with a wide range of people, both internally and client-facing
  • You have a keen commercial awareness that enables you to identify and shape potential opportunities, as well as to take ownership for commercials
  • You have strong delivery experience and can evidence leadership of complex client engagements


Some of the Perks


  • Flexible benefits allowance – you choose how to spend your allowance (additional pension contributions, healthcare, dental and more)
  • Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other
  • Life Assurance (4 x annual salary)
  • 25 days annual leave plus bank holidays
  • Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH
  • Discounts – we have preferred rates from dozens of retail, lifestyle, and utility brands
  • An industry-leading referral scheme with no limits on the number of referrals
  • Flexible holiday buy/sell option
  • Electric vehicle scheme
  • Training opportunities and incentives – we support professional certifications across engineering and non-engineering roles, including unlimited access to O’Reilly
  • Giving back – the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech
  • You will become part of a squad with people from different areas within the business who will help you grow at BJSS
  • We have a busy social calendar that you can choose to join– quarterly town halls/squad nights out/weekends away with families included/office get togethers
  • GymFlex gym membership programme

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