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National Service Manager

4 months ago

Manchester, United Kingdom Bridge Recruitment Group Ltd Full time

Benefits: £5k car allowance

Location: National remit, but would need to spend time in Manchester

Vacancy Reference: VR/05134

Role Description:

Bridge Recruitment is delighted to be networking for a National Service Manager on behalf of our client, a leading provider of specialist cleaning and hygiene services across various sectors. As National Service Manager, you will be responsible for coordinating teams of regional specialist cleaning technicians, ensuring customers are receiving a first-class service. You will monitor performance levels to ensure tasks are being completed on time and to the highest standard. The ideal National Service Manager will have proven experience in Cleaning/Specialist Cleaning and will have a minimum of three years' experience in a managerial position within the FM sector. This is an exciting opportunity to join a committed and reliable company, and one whose reputation is a testament to the services they provide.

Responsibilities:

  • Ensure that the Health & Safety requirements are implemented and adhered to by all staff on site

  • Work with National Planning team to plan, schedule and review workload and resource plans

  • Spend 75% of time in the field with teams Nationwide and 25% of time in Manchester Operations Office / Home (flexible split)

  • Monitor stock and inventory levels to ensure appropriate levels of inventory is held

  • Conduct regular staff reviews on performance and feedback on areas for development

  • Work with the Head of Operations to meet budget and cost projections for all jobs

  • Capture all payroll data on a weekly basis from tracked vehicle information and timesheets

  • Monitor and manage all absence including holiday, sickness and paid and unpaid leave

  • Provide management information around productivity levels and general KPI reports

  • Initiate and conduct disciplinary and back to work interviews to the required standard

  • Provide all the appropriate new starter information and complete the necessary checklists

  • Monitor that employees are maintaining vehicle checks to ensure correct safety standards

  • Ability to interview and select employees for new roles within the operation

  • Check all staff have the appropriate PPE and that risk assessments have been conducted

  • Train, motivate, monitor and coach staff

Requirements:

  • Previous Cleaning/Specialist Cleaning experience

  • Previous working knowledge of planning work schedules for staff to attend jobs

  • Excellent communication skills (verbal and written)

  • Highly customer focused and always looking to deliver a high quality of service for clients

  • Good attention to detail and ability to spot issues with data and recommend solutions

  • Possess leadership qualities and ability to act as a 2IC to the Head of Operations

  • Flexible and able to react quickly

  • Ability to deliver quality results under pressure and prioritise work

  • Competent in Microsoft Office products especially Outlook, Word and Excel

  • Calm, confident manner to handle potentially uncomfortable conversations with staff

  • Excellent time management skills and ability to prioritise a demanding workload

  • Ability to hold employee and client information in the strictest confidence

  • Minimum of three years’ managerial experience in an operational role in the service/FM sector

  • IOSH certificate or equivalent qualification

  • Maths & English GCSE or equivalent

  • Experience of working within a customer facing environment