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Sales Team Manager
3 months ago
A fantastic newly-created opportunity has arisen for a results driven Sales Team Manager to lead a growing team of sales advisors in a well-respected organisation in modern offices west of Reading.
The ideal candidate will be proactive, will lead by example and be able to motivate the team to exceed all centre sales targets and achieve a high level of customer satisfaction. This is a busy, varied and exciting role with excellent earning potential. The successful candidate will primarily be overseeing the Junior Sales (Telemarketing Team) whilst working closely with the Sales Manager for guidance and support.
Key Responsibilities:
- Delivering against sales targets across multiple products and service
- Achieving product and cross sell KPIs
- Monitoring dialler performance
- Ongoing monitoring of calls and behaviour
- Providing correct advice to agents based on customer preference or situation
- Ability to make quick, evidence-based decisions on dialler performance
- Handling first line queries from the sales team
- Dealing with customer escalations
- Planning and implementing sales promotions and staff incentives
- Ensure staff attendance and punctuality
- Hosting daily sales meetings with team
- Planning and hosting monthly 1 to 1 meetings with team members
- Working with HR to ensure smooth day to day operations
- Plan and manage staff rota
- Staff training and development
Requirements:
- Proven track record of managing or leading a high volume telephone-based sales role
- Leadership/coaching ability to motivate to achieve KPIs and sales targets
- Effective planning and communication skills
- Happy to work onsite 5 days a week
