Support Manager

4 weeks ago


Manchester, United Kingdom Som3 Full time

Support Manager - Hardware / ElectricalRemote based with travel to client sites£40 - 45kVehicle provided - must be able to travel UK wideEnergy Management Solutions company is looking for an experienced Support Manager from a hardware and electrical background to manage technical support issues and be the first line of contact for customers experiencing issues and outagesThe team implement and support a range of monitoring and controls equipment which will monitor usage by an individual circuit on a distribution board, a single-phase machine or appliance asset on a ring main, or a three-phase piece of equipment.Software then provides real time feedback / dashboards which allows access to analytical dataIssues can arise which prevent the systems receiving data (eg issues with power, connection, hardware failure, updates corrupted hardware, equipment failure) which need to be identified and resolved either remotely or on site.You will liaise with customers, engineers, 3rd party suppliers and network providers to resolve the issueYou will learn the hardware the company provides, how to install it, program it and train engineers on its capabilities.Experience requiredGreat communication and client facing skillsElectrical background, ideally hold 18th Edition but as a minimum have commercial experience as an electricianGood IT skills and an analytical approachAble to travel UK wide when required



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