Head of Network Operations

3 weeks ago


Swindon, United Kingdom GRIDSERVE Full time

Job DescriptionRole OverviewAs Head of Network Operations, you will lead the Network Operations Centre to ensure network reliability and performance align with organisational goals. Key duties include managing assets, resolving Tier 2 and 3 issues, maintaining EV charging networks, solar farms, and BESS assets, and driving improvements in processes and technology. You'll also focus on optimising both assets and systems to maximise efficiency and operational effectiveness. You'll work closely with field services to enhance maintenance procedures, act as the main contact for charger manufacturers, and hold full P&L responsibility.Main Responsibilities Lead and oversee the network operations centre, ensuring the reliability, availability, and safety of critical network assets while fostering a driven and proactive team culture.Develop, implement, and continuously improve network maintenance and Field Service strategies, policies, and procedures in line with organisational goals and industry best practices, with a strong emphasis on adopting and championing new innovations and technologies.Manage and mentor the team, inspiring a culture of safety, accountability, and continuous improvement.Plan and control the Network Operations budget, ensuring cost-effective use of resources without compromising quality and safety.Coor...



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