Product Manager

DescriptionProduct Manager - PaymentsWe are seeking a Product Manager to own and evolve our UK Payments portfolio with a focus on Faster Payments (FPS) and Bacs. You will be responsible for shaping the roadmap for new payment capabilities managing vendor relationships analysing data to drive improvements and ensuring smooth day-to-day operations.We know that people want great value combined with an excellent experience from a bank they can trust so we launched our digital bank Chase UK to revolutionise mobile banking with seamless journeys that our customers love. Were already trusted by millions in the US and were quickly catching up in the UK but how we do things here is a little different. Were building the bank of the future from scratch channelling our start-up mentality every step of the way meaning youll have the opportunity to make a real impact.As a Payments Product Manager at JPMorgan Chase within the International Consumer Bank you will be a part of a flat-structure organization. Your responsibilities are to deliver end-to-end cutting-edge solutions in the form of cloud-native microservices architecture applications leveraging the latest technologies and the best industry practices. You are expected to be involved in the design and architecture of the solutions while also focusing on the entire SDLC lifecycle stages.Our Payments team is at the heart of this venture focused on getting smart ideas into the hands of our customers. Were looking for people who have a curious mindset thrive in collaborative squads and are passionate about new technology. By their nature our people are also solution-oriented commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects and depending on your strengths and interests youll have the opportunity to move between them.Key ResponsibilitiesProduct Ownership & Strategy:Lead the vision strategy and roadmap for UK payments products (FPS Bacs) balancing operational excellence with innovation. Ensure products deliver customer value comply with regulations and remain resilient.Operational Excellence: Oversee daily payment operations to ensure the health of the platform and maintain high service levels. Take full ownership of the reliability compliance and performance of UK domestic payment platforms (FPS and Bacs).Oversee daily operations including incident management SLA monitoring bug tracking and root cause analysis.Proactively identify and mitigate risks ensuring robust controls and audit readiness.Collaborate closely with engineering and operations to resolve issues quickly and prevent recurrence.Maintain comprehensive product documentation and ensure adherence to internal governance and external regulatory requirements.Champion operational stability as a top priority driving continuous improvement in system uptime transaction success rates and customer experience.Cross-Functional Collaboration:Partner with controls finance compliance legal and technology teams to deliver solutions that meet stakeholder and customer needs.Vendor & Scheme Management:Manage relationships with payment scheme providers technology vendors and service partners. Ensure SLAs are met contracts are maintained and performance is optimised.Data-Driven Improvement:Monitor payment performance metrics analyse trends and provide actionable insights to enhance efficiency reliability and customer experience.Change Delivery:Drive enhancements regulatory change and new feature delivery. Lead the analysis and implementation of scheme-driven changes (e.g. ISO 20022 migration Confirmation of Payee fraud initiatives).Product Development:Define requirements for backend engineering design scalable APIs and evolve transaction processing infrastructure. Ensure compliance with scheme mandates and regulatory obligations.Go-to-Market Enablement:Support operational readiness and partner enablement for new product launches and enhancements.Skills Qualifications & ExperienceProduct Management Experience:5 years in product management with at least 3 years focused on payments ideally with direct exposure to UK domestic schemes.Industry Experience:Experience within a Tier 1 bank payments service provider or clearing/settlement houses.Payments Expertise:Deep knowledge of UK payment systems (FPS Bacs COP) and regulatory landscape (PSD2 PSR FCA PRA Bank of England).Technical Fluency:Comfortable writing requirements for backend teams designing API specs and understanding messaging flows reconciliation and reporting.Operational & Change Leadership:Proven track record managing both BAU operations and product development including incident management and regulatory change programmes.Cross-Functional Delivery:Experience leading complex projects with technology operations compliance risk and legal teams.Data & Analytics:Strong analytical skills with hands-on experience using data and reporting tools to drive decisions.Stakeholder Management:Excellent communication skills able to align technical and non-technical teams and represent product needs across a variety of different stakeholder foraCommercial Acumen:Understanding of cost drivers pricing models and P&L implications for payments products.Required Experience:IC Key Skills Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams Employment Type : Full-Time Experience: years Vacancy: 1