Relationship Director

6 hours ago

North East, United Kingdom CIH International Housing Group Full time

Job Description


Purpose of the role


To establish and nurture profitable partnerships with corporate clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success.


Accountabilities

  1. Management of client relationships to identify the clients' financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement, and additional services to support client needs.
  2. Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
  3. Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
  4. Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
  5. Provision of guidance to clients to support their financial decisions, risk management and wealth management strategies, and updates on market trends to ensure a positive and continuous relationship.
  6. Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
  7. Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
  8. Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
  9. Execution of market research and analysis to support the identification of potential new opportunities, market trends, and customer needs, to develop strategies for business growth.

Director Expectations

  1. To manage a business function, providing significant input to function-wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage, and consult on multiple complex and critical strategic projects, which may be business-wide.
  2. They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation-wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross-functionally. They will train, guide, and coach less experienced specialists and provide information affecting long-term profits, organisational risks, and strategic decisions.
  3. Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function-wide strategic initiatives.
  4. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
  5. Escalates breaches of policies/procedures appropriately.
  6. Foster and guide compliance, ensuring regulations are observed that relevant processes are in place to facilitate adherence.
  7. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
  8. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
  9. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector/functional knowledge, and insight into external market developments/initiatives.
  10. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/sensitive situations.
  11. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
  12. Negotiate with and influence stakeholders at a senior level both internally and externally.
  13. Act as principal contact point for key clients and counterparts in other functions/business divisions.
  14. Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.


All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge, and Drive - the operating manual for how we behave.


Relationship Director, Social Housing, Real Estate


A fantastic investment hire opportunity to build a portfolio of some of the largest Housing Associations in the UK spread throughout the North East of England.


The successful candidate will be responsible for targeting new to bank clients and lending opportunities in the region alongside growing relationships with a number of existing clients. There is significant lending opportunity in the North East, so the role holder will need to work closely with the Social Housing Debt Finance team to proactively target new lending to create a portfolio with substantial debt.


The candidate will need to have or build a strong network within the Social Housing sector in the region, directly with clients, advisors and industry bodies. As a senior member of the team, the candidate will be responsible for coaching and development of other team members, principally the AVP and AB based in Newcastle. A business development mindset is essential.


As a relationship bank with a deep franchise, the role holder will need to deliver the whole of Barclays across debt, capital markets, transactional banking and beyond. With a strong ESG ethos in the sector, the candidate will need to demonstrate similar values and work with colleagues such as Local Specialists and Eagle Labs to deliver added value to our customers' tenants. The candidate should have a proven track record of managing high-value clients and coordinating multi-stakeholder relationships particularly in relation to funding, treasury, and risk management.

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