IT Support Engineer

6 days ago

Bournemouth, United Kingdom Lucid Support Services Ltd Full time

IT Support Engineer – Bournemouth – 3 Months – Inside IR35


Job description


  • Provide effective IT support to all clients both onsite and remotely.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Supporting and maintaining Microsoft 365 (Including Azure AD and Intune)
  • Monitor and maintain computer systems and networks.
  • Liaise with clients and third parties to help with system set ups and resolve issues
  • Install and configure client laptops, desktops and servers.
  • Ensure customer documentation and process guides are regularly updated as required.
  • Support the roll-out of new applications and operating systems.
  • Ensuring that appropriate customer communication and ongoing updates are provided for the lifespan of any issue or request.
  • Work continuously on a task until completion (or refer to third parties or senior team if appropriate).
  • Ensure that support tickets are raised and categorised correctly.
  • Rapidly establish a good working relationship with clients and colleagues.
  • Gain a good understanding within our PSA, RMM system and internal processes quickly.
  • Undertaking small to medium sized IT projects as instructed by the Service Desk Team Leader.


Mandatory Skills & Attributes:


  • 2+ years working in a technical service desk
  • The ability to communicate confidently and clearly to customers both face to face and over the telephone.
  • Sound understanding and support experience of Microsoft Office 365, Windows Server 2012-2022, Active Directory, Windows 10/11.
  • Experience with Microsoft Cloud systems / Migrations
  • Existing Microsoft certifications (or working towards)
  • Willingness to travel as required to client sites for the purpose of onsite support using Company Van.


Desirable Skills & Attributes:


  • Experience of Hyper-V, VMWare, SAN, NAS.
  • Strong working knowledge of Server and Workstation systems.
  • Experience of Firewall and Network Security Technologies
  • Strong understanding TCP/IP networking, including experience with routing, VLAN, VPN, Wireless.
  • Experience of VoIP telephony systems
  • Automation and Scripting using PowerShell.


Additional information


  • Monday to Friday - 8:30am to 5pm
  • Full Driving Licence is ideal


If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.

If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.

At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.

If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.

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