Sales Tender Repairs Specialist Supervisor

4 weeks ago

London, United Kingdom Kone Full time

As Sales Tender Repairs Specialist Supervisor, you and your team will provide administrative support for salespersons and sales manager, enabling them to maximize the time spent on customer activities and proactive activities. The administrative support covers activities related to repair sales support.

The Sales Tender Repairs Specialist Supervisor may also specialise in an area of support, namely Repair Tendering and will still cover set planner groups for the purpose of tender along with supervisors’ duties and manage tendering reporting, or 3rd Party Inspections. In this position you will mainly interact with salespersons, operations supervisors, field technicians, KONE Customer Care Organization.

In this position you will be responsible for setting short term and long-term sales and customer relationships targets aligned with the unit’s overall sales targets. You will lead the sales process and sales team to achieve the sales targets by coaching and developing.

Key Responsibilities:

Leadership / People Management

  • Leads the sales team (Salespersons, Sales Specialists) to be proactive with customers, to use KONE solution selling methodology and to communicate the value of KONE solutions to customers’ own performance.
  • Coaches the team members to achieve better results through constant one to one dialogue and sharing of best practices.
  • Ensures adequate resources to achieve the short- and long-term targets.
  • Develops the competences of the sales team.
  • Motivates & inspires the team & individual to high performance.
  • Ensures great onboarding experience for new employees in the team.
  • Responsible for team succession planning.
  • Responsible for Regional and Individual Sales Plans (ISPs) for your team.
  • Balance order received growth and profitability by managing discounts and cm11 levels.

Manage Sales

  • Accountable for leading the Sell process including CRM data quality of contacts, customers, influencers, opportunity management, and won and lost reporting.
  • Accountable for ensuring results within orders, contracts, profitability, and market price development.
  • Gives direction and focus on the right customers through proper customer analysis.
  • Drives sales result from his/her team on short and long term.
  • Executes and advises pricing guidelines for area and support challenges.
  • Utilizes global processes and tools for local benefit and maximized activity levels.

Plan Sales, Manage Pricing and Offering

  • Participates in market and customer analysis to ensure quality of sales planning.
  • Participates in pricing and offering management in order to drive market pricing and profitability.
  • Manage a team to ensure growth and development.
  • Maintain & develop management reporting in line with KPIs and ensure day to day actions are carried out.
  • Co-ordination of workload between team to ensure all business targets are met.

Key Experiences:

  • Proven experience in people leadership and management.
  • Sales acumen: you understand selling cycle, customer’s purchasing strategies, selling, negotiating, reporting and funnel management.
  • Change management.
  • Comfortable with numbers: leads performance by facts and numbers, relies on sales tools and analytics and understands the financial benefit we bring to the customer and is able to capture a part of the value through smart pricing approach.
  • MS Office tools.
  • SAP, CRM, and Data awareness.

Benefits: Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Private Medical Insurance, Quarterly Commission and Hybrid Working.

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