Disrepair Coordinator

Disrepair Coordinator Worcester based with a balance of home and office working £27,521 - £28,970 per year 35 hours per week We have an exciting opportunity for a Disrepair Coordinator to join our Disrepair team which consists of 6 people. The team is responsible for managing disrepair claims across Sanctuary Group's property portfolio. They also work to ensure legal compliance, timely repairs and excellent customer service. As Disrepair Coordinator you will work collaboratively with surveyors, contractors, and customers, but will also be required to work independently. The role of Disrepair Coordinator will include:Tracking and managing all disrepair claims, including EPA cases, ensuring timely progression and resolutionCoordinating appointments and schedules with surveyors, contractors, and customersMonitoring progress against agreed timeframes and escalating delays proactivelyMaintaining accurate records and producing reports to support compliance and continuous improvementActing as the primary point of contact for customers, delivering excellent service tailored to individual needsSupporting colleagues across regions to ensure consistent service deliveryContributing to special projects aligned with Sanctuary's values and objectivesSkills and experiences:Recent experience in a similar administrative roleProven ability to work to deadlines and manage competing prioritiesExperience producing compliance and statistical reportsExcellent organisational and communication skillsStrong customer care and interpersonal abilitiesAbility to interpret and manage computerised dataIntermediate proficiency in Microsoft 365Ability to work independently and take initiative About usWe provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.Our Benefits As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:25 days annual leave plus public holidaysA pension scheme with employer contributions from SanctuaryLife AssuranceEmployee Advice Service including counsellingCycle to Work schemeVoluntary health plansEmployee discountsWellbeing support and toolsEmployee recognition schemeEmployee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues£27,521 per annum (rising to £28,970 per annum after 12 months, subject to satisfactory performance)