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Business Analyst

2 months ago

Fareham, United Kingdom Tulip Recruitment Full time

This global ecommerce solutions provider, who combine integrated technologies, professional services, and a logistics infrastructure to deliver unique and branded customer experiences.

This role is working on a hybrid basis, with enhanced company benefits

The Business Analyst plays an instrumental role in engaging and helping customers leverage company solutions for success in their ecommerce initiatives.

  • You will actively manage existing client business and are responsible for shaping strategy, identifying opportunities to generate additional revenue and drive new business growth.
  • Day to day focus is on developing and strengthening positive client relationships leading to overall client satisfaction; monitoring performance, track finances and forecast.
  • The Client Operations Manager is the primary point of contact with the client and internally owns the management of all assigned client programs and projects.

Key Responsibilities:

Builds a strong relationship with the clients, through effective collaboration and communication with the various clients’ team members

  • Proactively acknowledge client requests, assess request; manage action or pass onto the relevant function / individual to take action and communicate response back to client
  • Actively take part in meetings, and lead them when it concerns the daily activities improvements
  • Communicates directly with clients the issues detected and their status and resolution
  • The understanding of the overall end-to-end solution from both a technical and functional standpoint
  • The ability to understand and use the backoffice tools like the ERP system JDEdwards and the associated reporting tools
  • The ownership, analysis, assistance, and follow-up of operational issues until resolution
  • Manage client escalations (e.g. missed SLA) by investigating and resolving customer claims within contractual Service Level Agreements.
  • Troubleshooting processes and derivation of possibilities for enhancement
  • Produce strategic account plans and direct practice area teams to ensure that services and work achieve the objectives
  • Track the progress of weekly, monthly, quarterly, and annual objectives
  • Support financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analysing variances, and initiating corrective actions.
  • Understands assigned client’s marketing objectives, business needs and budget
  • Assist in the cooperation with the finance department to resolve invoice issues
  • Ensure work is delivered within established timeframes and up to the company’s high standards
  • Responsible for keeping client satisfaction with company’s services and tracking service metrics
  • Able to juggle multiple tasks concurrently and in a highly organized manner
  • Continuously builds upon all knowledge relevant to your assigned client/s to become the Subject Matter Expert on their processes, statistics, and challenges.
  • Collaborates with functional departments to ensure stock accuracy and preparation of inventory reports
  • Check inventory will meet customer demands and will analyse risks in the supply chain
  • Order management inbound and outbound coordination
  • Process import as well as export orders and the respective shipping processes with prioritisation of different shipments
  • Monitoring and evaluation of all orders and processes as well as preparation of reports

Skills/Experience/Profile:

Degree in business administration, logistics or a related field

  • Experience within ecommerce and fulfilment
  • Experience in scheduling materials
  • Previous experience in working in organisations during peak trading periods
  • High customer service orientation
  • Excellent communication skills with internal and external clients
  • Good problem-solving as well as organizational skills
  • Ability to work effectively in a team and independently
  • Good knowledge of the Microsoft Applications (Excel, Outlook, Word & PPT)
  • Analytic skills, ability to interpret information from numerous sources to prepare and present reports
  • Ability to work in a rapidly growing, fast-paced environment
  • Strong work ethic and consistent positive attitude
  • Curious, creative and can think out of the box