Platform Experience Manager

2 weeks ago

Newcastle upon Tyne, United Kingdom Accelerant Full time

Accelerant is seeking a Platform Experience Manager to join our fast-growing global team. This is a remote role and can be located in the UK, US, or Canada.


As a Platform Experience Manager at Accelerant, you will be responsible for supporting the overall strategic direction and vision for the Accelerant platform, which is key to our mission of re-platforming insurance in a way that is more fair, transparent, and efficient. The Platform Experience Team is responsible for making our Members’ experience as valuable as possible while developing new products and services to fuel their growth.


If you join our team, here are some of the things you’ll do:


  • Optimize the experience of platform participants with a deep understanding of our Members, capital partners, and internal users to ensure that Accelerant delivers the right capabilities at the right time.
  • Analyze market trends and competitor strategies to recommend actionable insights.
  • Negotiate discounts on behalf of our membership with best-in-class software companies, service providers, and data vendors to deliver savings to our Members.
  • Work directly with Members, Member Managers, and partners to understand their business challenges and translate those into future member services and perform early and ongoing validation of our ideas.
  • Collaborate throughout Accelerant to define and deliver commercially successful products and services that advance our strategy and increase organizational value.
  • Establish and foster a culture of customer-focused innovation, including a consistent and thorough process to understand customer needs.


What you bring to the table:


  • Outstanding communication skills, with the ability to work closely with experts across domains, understand their needs, and translate them into new products/services.
  • Ability to build strong user-centered customer experiences.
  • Strong quantitative, analytical, and problem-solving skills with a high degree of accuracy, attention to detail, and a sense of urgency in a fast-paced, high-performance environment.
  • Experience working with and managing geographically distributed teams.
  • Demonstrated success working with C-level executives.
  • A big-picture perspective with a passion for excellence and willingness to dive into the details necessary to achieve it.
  • Able to drive an idea from whiteboard to active delivery.
  • Able to work with and gain the trust and support of individuals throughout the organization.
  • Willing and able to travel – including internationally.


Desired qualifications:


  • At least 4 years experience, preferably in a B2B market, as well as experience in insurance, fintech, or similar highly regulated industries.
  • A proven history of success in new product/service development, operationally driving an idea from concept to operational stage.
  • Experience evaluating and negotiating third-party vendor agreements.


Enjoy our comprehensive benefits package designed to meet your diverse needs and support your well-being:


Work-life balance: We believe that taking time to rest and recharge makes us all better. That’s why we offer flexible time off and encourage our team to take the time they need to prioritize their health and well-being.

Health and wellness: We offer high-quality health, dental, and other benefits to ensure our team members have access to the care they need.

Remote work: Work where you’re most productive and fulfilled. This position is open to remote candidates across the U.S. Canada, and UK, who have the flexibility to work with our teams distributed across Europe and North America. Most cross-team collaboration happens in the mornings of the Eastern Time Zone.

Travel: We value face-to-face connections and believe that in-person interactions can enhance collaboration and build stronger relationships. Travel could be a small part of your role, with opportunities to connect with your team and our members in person.


About Accelerant:


Accelerant is a data-driven risk exchange connecting underwriters of specialty insurance risk with risk capital providers. Accelerant was founded in 2018 by a group of longtime insurance industry executives and technology experts who shared a vision of rebuilding the way risk is exchanged – so that it works better, for everyone. The Accelerant risk exchange does business across more than 20 different countries and 250 specialty products, and we are proud that our insurers have been awarded an AM Best A- (Excellent) rating. For more information, please visit www.accelerant.ai.


Accelerant is a fully remote company. Work where you’re most productive and fulfilled. This position is open to remote candidates across the U.S, Canada, UK, who have the flexibility to work with our teams distributed across Europe and North America. Most cross-team collaboration happens in the mornings of the Eastern time zone.

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