Key Account Manager

4 weeks ago

St Albans, Hertfordshire, United Kingdom Strategy Recruitment Solutions Full time

Job Role: Key Account Manager

Location: London - St Albans (hybrid)

Company Overview:

A leading international company specialising in the design and manufacturing of a highly impressive suite of innovative consultancy and hardware solutions for global retailers. Renowned for its cutting-edge technology and unparalleled customer service, the company has cemented its position as one of the largest suppliers of retail equipment and a foremost producer of parcel lockers worldwide. It operates on a global scale, serving diverse markets and continuously pushing the boundaries of quality, innovation, and customer satisfaction. The company prides itself on fostering a dynamic and inclusive work environment that encourages professional growth and development.

Job Summary:

Are you passionate about driving consultative engagement and strategic partnerships? Do they have a knack for understanding client challenges and providing tailored solutions? In this role, they will guide customers through the complete sales cycle offering innovative configurations and fostering long-term, value-based relationships.

Objectives:

  • Drive Consultative Engagement: Identify and deeply understand client challenges, business goals, and ROI expectations.
  • Accelerate Business Growth: Meet or exceed assigned revenue and profitability targets through consultative selling and strategic partnerships. Expand footprint by forging new relationships in key global markets.
  • Enhance Customer Satisfaction: Ensure smooth onboarding, deployment, and after-sales support for each solution. Maintain regular communication to anticipate client needs and deliver ongoing value.
  • Contribute to Strategic Positioning: Collaborate closely with product development, marketing, and service teams to refine their turnkey OOH offering. Share market insights to enhance their strategic direction and product innovation.

Key Responsibilities:

  • Consultative Selling & Solution Design: Assess customer needs through in-depth discovery sessions. Develop customised proposals that integrate their hardware, software modules, and services.
  • Account & Relationship Management: Build and maintain long-term partnerships with existing and potential clients. Serve as the primary point of contact for key accounts, ensuring prompt resolution of challenges.
  • Collaboration & Cross-Functional Alignment: Work closely with Product, Engineering, and Marketing teams to align solutions with customer expectations. Provide feedback on market trends and user requirements.
  • Reporting & Strategic Input: Track and analyse sales performance metrics. Produce regular reports for management and contribute to strategic planning by forecasting market opportunities.

Skills & Experience:

  • Consultative Mindset: Ability to translate customer challenges into solution-based approaches, emphasising long-term value.
  • Technical Aptitude: Familiarity with logistics operations, SaaS solutions, Retail Tech or OOH technologies.
  • Exceptional Communication & Presentation Skills: Proven ability to simplify complex concepts and convey them to diverse stakeholders.
  • Commercial Acumen: Track record of meeting or exceeding sales targets in a solution-selling environment. Strong negotiation skills.
  • Collaboration & Relationship Building: Skilled at working across multiple departments and international teams, fostering trust and synergy.
  • Adaptability & Results Orientation: Capacity to thrive in a fast-paced, evolving marketplace. Driven to achieve tangible outcomes while maintaining integrity and customer satisfaction.

Additional Requirements:

  • Experience: 5+ years in consultative sales, key account management or business development within logistics, retail software solutions, or similar industries.
  • Education: Bachelor's degree in Business, Engineering, or related field preferred but not essential; MBA or equivalent experience a plus.
  • Language Skills: Proficiency in English is essential; additional European languages are advantageous.
  • Work Authorisation: Must have right to work in the UK and not require sponsorship now or in the future.

Why this opportunity:

  • Join a leading company known for its cutting-edge technology and innovative solutions in retail consultancy and hardware, offering them the chance to work on exciting and impactful projects.
  • The company is dedicated to fostering professional development, providing ample opportunities for learning, skill enhancement, and career advancement within a dynamic and inclusive work environment.
  • As part of an international team, they'll have the chance to collaborate with professionals from around the world, contributing to global markets and expanding their professional network.
  • The role offers significant responsibility and autonomy, empowering them to manage service processes, make impactful decisions, and lead initiatives that drive the company's success in the UK market.

Process:

Recruiter video screen

1st & 2nd stage video interview – testing competency, skills and culture fit

3rd in person

Strategy Recruitment Solutions LLP is operating as a Recruitment Agency in relation to this vacancy.

Strategy Recruitment Solutions LLP is an Equal Opportunity employer.

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