ICT Field Services Engineer

2 days ago

West Midlands, United Kingdom Hays Technology Full time

ICT Field Services Engineer - Inside IR35:


You need a valid Clean Uk Driving Licence and your own Vehicle.


We are seeking a ICT Field Services Engineer Line to join an exciting client's team on a temporary basis. The ICT Field Services Engineer will provide 1st and 2nd line support services to our people as well maintain and improve infrastructure. You will have a background of working within a busy environment, and experience in troubleshooting complex technical issues at in-depth levels. You must have a proven track record of problem-solving from start to finish in addition to being self-motivated and working alone at times. You will also play a key role in delivering the organisation's end user strategy - maintaining fit for purpose technology solutions, deploying hardware and providing first class support.


Key Responsibilities:

  • Respond to client and system service requests and troubleshoot and fix technical faults and issues to completion.
  • You will travel to provide face to face services. This includes end to end management of field service jobs, expediting maintenance and troubleshooting procedures
  • You will play a key role in delivering the organisation's end user strategy - maintaining fit for purpose technology solutions, deploying hardware and providing first class support.
  • Ensure the IT needs of the client are met in relation to teaching, learning, and administration.
  • Perform any hardware repair and replacement.
  • Ensure equipment is installed and ready for use by end-user.
  • Keep in line with internal and client agreed SLA's surrounding time taken to deliver each ticket/site deployment dependent on geographical location.


Essential Experience in the following is required:

  • 1st-2nd line Support
  • o/s support and Deployments
  • Office 365 and 365 admin including intune



What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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