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Customer Account Manager

3 months ago

Lincoln, United Kingdom DBCharles Recruitment Limited Full time

Are you looking to begin in a career involving Account Management, Sales, Customer Service & Administration, if the answer is yes, fantastic as DB Charles are supporting a brilliant business based in Lincoln to help them recruit for a new permanent Customer Account Manager to join the department of a very successful business.

The business are currently in an excellent position with a number of high performing teams on-site and they hope to attract candidates excited by the prospect of working with their business.

The role as Customer Account Manager will report directly into the Customer Success Manager with a dotted line into the Head of Sales and the main focus of the role will be supporting on the sales process with predominantly existing accounts to aid the business in providing a first rate customer experience.

Day to day duties for the role will include:

  • Predominantly account management
  • Mainly focussing on managing existing accounts
  • Handling and responding to queries via email, web & telephone
  • Registering and assisting in new leads
  • Providing client quotations
  • Arranging and attending sales meetings
  • Handling and replying to industry tenders
  • Working with and updating the internal CRM system
  • Working closely with other departments such as the marketing department
  • Account review meetings
  • Demonstrating product knowledge

For this role, the client has asked DB Charles to find candidates with the following aspects:

  • A previous background in account management / customer service or a background focussing on handling customers via the telephone and face to face
  • Ability to demonstrate exceptional customer service via phone, email & face to face
  • Degree graduates preferable however not essential
  • A passion towards IT and wanting to further their learning in this field
  • A confident telephone manner
  • Highly organised with a great ability to multi-task
  • Highly numerate
  • A previous experience working with a CRM system and particular strengths working with MS Excel & PowerPoint
  • A full UK driving license or commitment to passing within 12 months
  • Able to commit to a minimum of 2 days a week in the office based in Lincoln

The client is working with DB Charles Recruitment closely to successfully recruit the right candidate and are ideally seeking to pay a salary ranging from £24,500 to £27,000 per annum.

The role will be working Monday to Friday, 8:30am to 5:15pm and other additional benefits on offer with the role will include:

  • 22 days annual leave plus bank holidays, increasing to 25 days through length of service
  • Hybrid working
  • A company pension & healthcare scheme
  • Team social events

If you feel the above job description ticks all the right boxes please apply and we look forward to reading through your details shortly.