Customer Quality Manager

3 weeks ago


Leeds, United Kingdom Blue Oak Recruitment Full time

Our client is an FMCG manufacturer and a market leader in their field who pride themselves on high quality products and delivering outstanding customer service. With a robust technical function in place, they are now looking for the missing piece in the jigsaw and would like to recruit a Customer Quality Manager who would provide the missing link between the customer and factory and be their voice internally.As part of the role you will oversee the QC function but fundamentally you will be looking at all customer complaints spanning product, delivery, paperwork and route causing the issues to eradicate them and ensure top-notch customer satisfaction. As the Customer Quality Manager, you will play a critical role in driving quality improvements, managing customer feedback, and implementing effective quality assurance strategies.Key Responsibilities * Monitor and analyse customer feedback to identify areas for improvement and implement corrective actions. * Lead root cause analysis and problem-solving activities to resolve customer complaints and prevent recurrence. * Collaborate with cross-functional teams to address quality issues and drive continuous improvement initiatives. * Foster a customer-centric culture and advocate for customer needs and expectations within the company. * Prepare and present quality performance reports to senior management and stakeholders.The ideal candidate will have a strong background in quality management, customer service, and a keen eye for detail. You’ll have excellent analytical and problem-solving skills and the ability to lead cross functional teams to resolve complex quality issues. You’ll also be results-orientated with a track record of continuous improvement and exceptional communication skills enabling you to lead and motivate cross functional teams.If this sounds like your next challenge you can apply via the link below or give me, Ali a call on the number below.Good Luck



  • Leeds, United Kingdom Blue Oak Recruitment Full time

    Our client is an FMCG manufacturer and a market leader in their field who pride themselves on high quality products and delivering outstanding customer service. With a robust technical function in place, they are now looking for the missing piece in the jigsaw and would like to recruit a Customer Quality Manager who would provide the missing link between the...


  • Leeds, United Kingdom Blue Oak Recruitment Full time

    Our client is an FMCG manufacturer and a market leader in their field who pride themselves on high quality products and delivering outstanding customer service. With a robust technical function in place, they are now looking for the missing piece in the jigsaw and would like to recruit a Customer Quality Manager who would provide the missing link between the...


  • Leeds, United Kingdom Blue Oak Recruitment Full time

    Our client is an FMCG manufacturer and a market leader in their field who pride themselves on high quality products and delivering outstanding customer service. With a robust technical function in place, they are now looking for the missing piece in the jigsaw and would like to recruit a Customer Quality Manager who would provide the missing link between...


  • Leeds, United Kingdom Blue Oak Recruitment Full time

    Our client is an FMCG manufacturer and a market leader in their field who pride themselves on high quality products and delivering outstanding customer service. With a robust technical function in place, they are now looking for the missing piece in the jigsaw and would like to recruit a Customer Quality Manager who would provide the missing link between the...


  • Leeds, United Kingdom Blue Oak Recruitment Full time

    Our client is an FMCG manufacturer and a market leader in their field who pride themselves on high quality products and delivering outstanding customer service. With a robust technical function in place, they are now looking for the missing piece in the jigsaw and would like to recruit a Customer Quality Manager who would provide the missing link between the...


  • Leeds, United Kingdom Blue Oak Recruitment Full time

    Our client is an FMCG manufacturer and a market leader in their field who pride themselves on high quality products and delivering outstanding customer service. With a robust technical function in place, they are now looking for the missing piece in the jigsaw and would like to recruit a Customer Quality Manager who would provide the missing link between the...


  • Leeds, United Kingdom Schneider Electric Full time

    Job Title : Customer Satisfaction and Quality Manager Lead Quality Function: Ensure customer satisfaction and manage quality operations, including planning, resource allocation for supply, manufacturing, system quality, customer service # Advise Management: Provide guidance on quality issues and uphold defined quality standards for materials and services....

  • Customer Satisfaction

    2 weeks ago


    Leeds, United Kingdom Schneider Electric Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job Title : Customer Satisfaction and Quality Manager Location: Leeds, UK Mission and responsibilities: Lead Quality Function: Ensure customer satisfaction and manage quality operations, including planning, resource allocation for supply, manufacturing,...


  • Leeds, United Kingdom Customer Management Resourcing (CMR) Full time

    **Job description** **Hybrid** **Salary: £35,000** We have an exciting opportunity for an experienced Customer Success Executive to join a PAAS InsurTech start-up company. Our client has been voted as one of the world's most innovative InsurTech companies, this is a unique opportunity to be a part of the journey to become a world leader in product...


  • Leeds, United Kingdom Customer Management Resourcing (CMR) Full time

    **Job description** **Hybrid** **Salary: £35,000** We have an exciting opportunity for an experienced Customer Success Executive to join a PAAS InsurTech start-up company. Our client has been voted as one of the world's most innovative InsurTech companies, this is a unique opportunity to be a part of the journey to become a world leader in product...

  • Customer Service

    3 weeks ago


    Leeds, United Kingdom Blue Oak Recruitment Full time

    Our client is an FMCG manufacturer and a market leader in their field who pride themselves on high quality products and delivering outstanding customer service. With a robust technical function in place, they are now looking for the missing piece in the jigsaw and would like to recruit a Customer Quality Manager who would provide the missing link between the...

  • Customer Service

    3 weeks ago


    Leeds, United Kingdom Blue Oak Recruitment Full time

    Our client is an FMCG manufacturer and a market leader in their field who pride themselves on high quality products and delivering outstanding customer service. With a robust technical function in place, they are now looking for the missing piece in the jigsaw and would like to recruit a Customer Quality Manager who would provide the missing link between the...

  • Quality Manager

    3 weeks ago


    Leeds, United Kingdom Lean Engineering Recruitment Ltd Full time

    **Quality Manager** **Location: Rothwell Area of Leeds** **Salary: £40k plus excellent benefits** A global electronics manufacturer and distributor are now looking for a Quality Manager to join their team. **Quality Manager - Role Overview** The company has recently opened a brand new, state of the art distribution centre in the south of Leeds. The...

  • Customer Service

    3 days ago


    Leeds, United Kingdom Harrison Bathrooms Full time

    **STRICTLY NO AGENCIES!!!!!!** Harrison Bathrooms are a family business and voted a winner of The Sunday Times Fast Track 100 companies in 2020. This is your opportunity to join our rapidly expanding business at an exciting time! We have a new role for a Quality Control Assistant to work with our Quality & Technical Manager. The role will be split across...


  • Leeds, United Kingdom OA Full time

    Leeds Studio 3, Photon House, Percy Street Leeds NN1 1EQ Quality Manager 2024-05-07 Our client is a Food Manufacturer who supply a wide range of retailers across the UK. They are currently looking to recruit a Quality Manager for their manufacturing operation in Northampton.On a day to day basis your primary objective is to ensure t OA Brand 2024-06-07 ...

  • Quality Zone Manager

    3 weeks ago


    Leeds, United Kingdom Sulzer Ltd Full time

    Press Tab to Move to Skip to Content Link Regional Quality Manager - North - Full Time - Leeds , United Kingdom With a legacy spanning over two centuries, Sulzer leads the industry, dedicatedly offering cutting-edge components and reliable maintenance solutions for various rotating equipment and turbomachinery such as pumps, turbines, compressors,...


  • Leeds, United Kingdom Rise Resourcing Full time

    THE COMPANYnA fast-moving business who produce a wide range of general merchandise and home and leisure products with offices in the UK and overseas.THE ROLEnYou will be responsible for delivering the quality strategy ensuring legal, safe and fit for purpose products are available for customers, with the aim of reducing customer complaints, faulty returns...


  • Leeds, United Kingdom Rise Resourcing Full time

    THE COMPANY Are you the right candidate for this opportunity Make sure to read the full description below. A fast-moving business who produce a wide range of general merchandise and home and leisure products with offices in the UK and overseas. THE ROLE You will be responsible for delivering the quality strategy ensuring legal, safe and fit for purpose...


  • Leeds, United Kingdom Rise Resourcing Full time

    THE COMPANY A fast-moving business who produce a wide range of general merchandise and home and leisure products with offices in the UK and overseas. THE ROLE You will be responsible for delivering the quality strategy ensuring legal, safe and fit for purpose products are available for customers, with the aim of reducing customer complaints, faulty...


  • Leeds, United Kingdom Rise Resourcing Full time

    THE COMPANY A fast-moving business who produce a wide range of general merchandise and home and leisure products with offices in the UK and overseas. THE ROLE You will be responsible for delivering the quality strategy ensuring legal, safe and fit for purpose products are available for customers, with the aim of reducing customer complaints, faulty...