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2nd Line Support Engineer
3 months ago
Profectus are working with a well-established growing MSP in the Brighton area who are looking for a 2nd line support engineer for their expanding team. With a focus on exceptional customer service and technical expertise, you'll support clients both remotely and on-site so having a drivers license is essential. Proficiency in Microsoft environments, networking, and troubleshooting is essential. This role offers competitive compensation and opportunities for professional development.......
Key Responsibilities:
- Deliver excellent customer service and consulting expertise.
- Recording technical issues and maintaining records accurately.
- Providing end-to-end technical support, both remotely and on-site.
- Conducting onsite surveys and audits for various solutions.
- Adhering to company procedures and ISO standards
Qualifications and Skills:
- Proficiency in Microsoft Windows desktop & Mac operating systems
- Expertise in Microsoft Windows Server, Microsoft 365, and Azure administration
- Knowledge of virtualization technologies, networking principles, and firewall products
- Experience with backup & disaster recovery solutions
- Strong troubleshooting and communication skills
- Flexibility, adaptability, excellent task and time management
- MSP experience and relevant IT qualifications preferred
Benefits
