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Virtual Desktop Engineer
2 months ago
Job Title: Virtual Desktop Engineer
Location: London UK
Duration: 6month contract with Inside IR35
Working mode: Hybrid/Remote
JobSummary :
The Virtual Desktop Engineer (Level 3) is responsible for managing and maintaining the highest level ofsupport.
This role involves troubleshooting complex issues ensuring system reliability and implementing advanced solutions to optimize the performance and security of the Virtual Desktops.
Key Responsibilities :
Advanced Troubleshooting:Handle escalated issues from Level 2supportteams on Horizon providing expert analysis and resolution of complex technical problems related to the Virtual Desktops & all associated aspects (DEM AppVolume etc...).
System Maintenance:Perform regular maintenance and updates on the Virtual Desktops including patch management and configuration changes.
Performance Optimization:Monitor and analyze Virtual Desktops performance metrics to identify areas for improvement or issues
Security Management:Ensure the Virtual Desktops adhere to security policies.
Incident / Problem / /Request / Change Management:Manage critical incidentsensuring timely resolution and communication with stakeholders managing proactive & reactive problem cases and managing requests & changes opened by the team or by the business within the timeframe negotiated.
Documentation:Maintain comprehensive documentation of system configurations processes and troubleshooting procedures.
Collaboration:Work closely with other teams to ensure the availability of the Virtual Desktops
Technology :
Virtualisation:VMware vSphere with HCI integration vSan (intermediate knowledge) VMware Horizon (strong knowledge) VMware AppVolume with writable (strong knowledge) VMware DEM (strong knowledge) VMware Workspace One (basic knowledge)
OS :Microsoft Windows 10 / 11 (strong knowledge) Linux RHEL (basic knowledge)
Monitoring:Centreon (basic knowledge) Control Up (basic knowledge)
Network:global (basic knowledge)
Automation: Powershell (intermediate knowledge) Powercli (intermediate knowledge) vRO Orchestrator (basic knowledge) & Ansible (basic knowledge)
Process & Methods :ITIL Agile
Soft skills :curious rigorous good communicationresponsiveness resultsoriented autonomous
Skills
Proactive, Vmware, Ansible, Mef, Windows 10, Powershell, Scala, Microsoft Windows, Change Management, Agile, Linux, Security Management, Itil, Documentation