IT Support Apprentice

About Slater and Gordon:Do you want to begin an exciting career at one of the UKs leading consumer law firms At Slater and Gordon they are constantly looking for emerging talent and due to the success of their current and former apprentices they are once again looking to expand the team with a new IT Support Apprentice.Slater and Gordon is one of the UKs leading law firms with offices based locally around the country. They represent clients across a wide range of legal areas such as personal injury medical negligence family law employment law wills tax trusts and probate and disputes. Their reputation is built on the range of expertise offered by specialist lawyers across all areas of mission is to provide high quality technology-driven legal services to all consumers.About the role:The IT department manages all technology in the business including infrastructure software and hardware. The team plays a key role in driving technological improvements across the business and ensuring that the business remain at the forefront of using technology to enhance the business services and products. Your primary role as an IT Support Apprentice is to deliver excellent technical on-site support with outstanding customer service to all users across the business.Responsibilities:Deliver excellent customer and technology services via the Service Desk channelsUse service monitoring tools to aid problem solving and service deliveryUse automation where possible to support the automatic resolution or mitigation of issuesSupport develop and co-ordinate the effective functioning of business applicationsContribute to the planning of application scalability configuration changes and releasesProviding virtual support for staff working remotely as well as on-site.Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chainHandle escalated Service Desk tickets incident management and service requests as appropriateContribute to and resolve escalated customer supplier and vendor issuesDevelop and demonstrate an understanding of customer and business needsParticipate and assist in driving the knowledge management processParticipate in IT related projectsAssist with the creation distribution and analysis of operational business and financial reportingContribute to the production of IT support documentation as part of knowledge baseDesirable skills: Good communication skillsExcellent customer service skillsBasic level of IT knowledge and general IT skillsExcellent time/task management skillsGood problem-solving skillsCan manage a varied and unpredictable workloadPro-active approach to tasksCan work as part of a team but also autonomously with minimal supervision when requiredAble to make decisions (with support when required)Ability to deal with difficult customers and provide a satisfactory outcome in an efficient and polite mannerEntry requirements:3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectGCSE Maths and English (or equivalents) at grades 3 (D or above)Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the this instance you could still be considered for the programme.If you hold international equivalents of the above qualifications at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.For more information please visit the UK ENIC website. Working hours: 35 hours per week Monday to Friday 9am 5pmBenefits:25 days holiday allowance plus bank holidaysBuy and sell annual leave up to 5 daysEmployee referral schemeGroup incentive plan (discretionary annual bonus scheme)Aviva Digicare Workplace App providing you with services including annual health checks access to digital GPs mental health consultations 2nd medical opinions and moreBUPA cover after 1 years serviceEmployee assistance programme where you can access free webinars for stress awareness and counselling sessionsGroup income protection which will support you with an income if you are unable to work long term as a result of an illness or injury.Health and wellbeing programme and apps including gym discounts private medical insurance cycle to work scheme meditation sessions and much moreLife assurance coverWorkplace pension 5% once probation is passedBenefits hub providing discounts in over 700 services including cinema tickers food & drink travel and high street storesDental insuranceFree legal help and discounted lawyer led legal servicesFuture prospects:Slater & Gordon are committed to helping their former apprentices reach their full potential through continuous training and development on successful completion of their apprenticeship. They offer their former apprentices the opportunity to move ahead in their career to enable them to meet their professional goals.About QA:Our apprenticeships are the perfect way to gain new skills earn while you learn and launch yourself into an exciting future. With over 50000 successful apprenticeship graduates were a top 50 training provider dedicated to helping you succeed.Interested Apply nowPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. Key Skills Baan,English Language,Ideas,Access,Games,Application Management Employment Type : Trainee Experience: years Vacancy: 1