Global Process Owner

3 weeks ago

London, United Kingdom Informa Connect Limited Full time
Global Process Owner - Order to Cash (SAP)
  • Full-time

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.

As the Order to Cash (O2C) Global Process Owner (GPO) for SAP , reporting to the Head of Business Process Excellence, you will play a critical role in managing and optimizing end-to-end O2C processes. Your primary focus will be on designing and implementing standardized global processes, ensuring compliance with industry standards, and driving continuous improvement initiatives.

Key Accountabilities & Responsibilities:

  • Define, implement, maintain and manage the global O2C process, ensuring standardisation and simplification of processes.
  • Work with the Delivery team to embed process enhancements while working to transform O2C processes ensuring alignment to process standards and policies.
  • Identify opportunities for process improvements, streamline workflows, and implement best practices to drive standardisation, simplification efficiency and effectiveness.
  • Work closely with key stakeholders including the delivery teams, finance, IT, sales, and customer service departments to align processes and ensure seamless integration.
  • Review and enhance key performance indicators (KPIs) and metrics to monitor process performance, analyse data, and report on the effectiveness of the O2C process.
  • Lead change management efforts to ensure smooth adoption of process changes and new technologies within the organization.
  • Ensure O2C processes comply with relevant regulations, standards, and internal policies. Mitigate risks and issues identified by the GPO, Delivery Teams, RACM reviews and Audits associated with the O2C cycle.
  • Collaborate with IT to implement and optimize O2C systems and tools, ensuring they support the global process requirements.
  • Develop and deliver training programmes to ensure key teams and stakeholders understand and adhere to the global O2C processes.
  • Focus on enhancing the customer experience by ensuring timely and accurate order processing, billing, and collections.
  • Lead and participate in O2C-related projects, ensuring timely and successful project delivery in collaboration with the GBS PMO.

Minimum Requirements:

  • Bachelor’s degree in a related field.
  • Ideally a qualified accountant (e.g., ACA, CIMA etc)
  • At least 8 years experience in O2C.
  • Extensive experience in Order to Cash processes, preferably in a global or multinational environment.
  • Proven track record of process optimization and continuous improvement.
  • Strong analytical skills with the ability to interpret complex data and make data-driven decisions.
  • Excellent communication and interpersonal skills.
  • Proficiency in O2C-related software and ERP systems (e.g., SAP).

This posting will automatically expire on 12/23.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed.

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