IT Team Leader

1 day ago


Wednesbury, United Kingdom Applause IT Full time

IT Service Desk Team Leader

Wednesbury

£40,000 to £50,000 + Benefits

Are you an experienced IT Service Desk Team Leader looking for your next challenge? We have an exciting opportunity for a passionate and motivated individual to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.

As the IT Service Desk Team Leader, you will oversee the day-to-day operations of our 10-person Service Desk team, providing Level 1 and 2 support. Your role will include leading and mentoring the team, managing workflows, and ensuring that service levels and performance targets are met. This position requires excellent communication skills, a hands-on approach, and the ability to manage complex technical environments.

Key Responsibilities:

  • Lead the IT Service Desk team to provide exceptional customer service.
  • Manage service requests, incidents, and problems, ensuring that the team exceeds service level agreements.
  • Act as an escalation point for major incidents and support issues.
  • Oversee team scheduling and ensure backup support is in place.
  • Train, coach, and mentor team members, supporting career development.
  • Manage IT service projects, ensuring smooth transition into the service desk.
  • Ensure adherence to cyber security policies and user access rights compliance.

Skills and Experience:

  • Proven experience in a similar role.
  • Strong knowledge of ITIL processes and the Microsoft environment (Windows Server, Active Directory, Azure, O365).
  • Experience in networking fundamentals (Cisco Switches/Routers, DNS, DHCP).
  • Excellent troubleshooting and problem-solving abilities.
  • Experience in managing IT projects and mentoring technical staff.
  • Knowledge of cloud technologies such as Azure and SaaS solutions.
  • Must hold a UK driving licence and be willing to travel between Wednesbury and Oxford.

Location:Hybrid working model with 2 days per week in the office, offering flexibility and collaboration with the team.

Benefits:

  • Pension contribution up to 6%
  • Company profit share scheme
  • 25 days annual leave + bank holidays
  • Life Assurance and Income Protection
  • Flexible working options

If this sounds like your next career move, click apply now to take the next step in joining our dynamic and innovative team


  • IT Team Leader

    1 day ago


    Wednesbury, United Kingdom Applause IT Recruitment Ltd Full time

    IT Service Desk Team LeaderWednesbury£40,000 to £50,000 + BenefitsAre you an experienced IT Service Desk Team Leader looking for your next challenge? We have an exciting opportunity for a passionate and motivated individual to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.As the IT Service Desk Team Leader, you will...


  • Wednesbury, United Kingdom Applause IT Recruitment Ltd Full time

    IT Service Desk Team Leader Wednesbury£40,000 to £50,000 + BenefitsAre you an experienced IT Service Desk Team Leader looking for your next challenge? We have an exciting opportunity for a passionate and motivated individual to lead a dedicated IT Service Desk team in a dynamic and fast-growing environment.As the IT Service Desk Team Leader, you will...

  • Team Leader

    4 months ago


    Wednesbury, United Kingdom Card Factory Full time

    Job Introduction **Location:wednesbury 0366** **Contracted Hours Available:14** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this. With a real focus on customer experience and operational excellence, our Team...

  • Team Leader

    3 months ago


    Wednesbury, United Kingdom B&Q Full time

    **About the role** **Team Leader - Showroom** **Full time / Part time/Jobshare - up to 36.75 hours per week abailable** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£25,378.08 - £27,766.83** **B&Q Wednesbury** We believe anyone can improve their home to make life better. Every day, we give our millions of customers...


  • Wednesbury, United Kingdom Damicor Ltd Full time

    A fantastic opportunity for a Maintenance Team Leader has arisen to work for an international organisation based in the Wednesbury area. Salary – Up to £47,000 basic + Package Shifts – Monday – Friday Location – Wednesbury Skills required for the job – Maintenance Team Leader * Leading a team of shift engineers * Developing the team *...


  • Wednesbury, United Kingdom Damicor Ltd Full time

    A fantastic opportunity for a Maintenance Team Leader has arisen to work for an international organisation based in the Wednesbury area.Salary – Up to £47,000 basic + PackageShifts – Monday – FridayLocation – WednesburySkills required for the job – Maintenance Team Leader * Leading a team of shift engineers * Developing the team * Guide and...

  • Site Team Leader

    5 days ago


    Wednesbury, Sandwell, United Kingdom Pure Staff Ltd Full time

    Site Team Leader ==================== **Job Summary** We are seeking an experienced Site Team Leader to oversee work on multiple sites nationwide. As a key member of our client's team, you will support higher-level staff, manage materials and plant, and ensure compliance with industry standards and client requirements. **Key Responsibilities** * Oversee...

  • Site Team Leader

    5 days ago


    Wednesbury, Sandwell, United Kingdom Pure Staff Ltd Full time

    Site Team Leader ==================== **Job Summary** We are seeking an experienced Site Team Leader to oversee work on multiple sites nationwide. As a key member of our client's team, you will support higher-level staff, manage materials and plant, and ensure compliance with industry standards and client requirements. **Key Responsibilities** * Oversee...


  • Wednesbury, United Kingdom DAMICOR LIMITED Full time

    A fantastic opportunity for a Maintenance Team Leader has arisen to work for an international organisation based in the Wednesbury area.Salary Up to £47,000 basic + Package Shifts Monday Friday Location Wednesbury Skills required for the job Maintenance Team Leader Leading a team of shift engineers Developing the team Guide and develop the team to...


  • Wednesbury, Sandwell, United Kingdom Smashburger Full time

    Job Summary:We are seeking a highly motivated and experienced Restaurant Team Leader to join our team at Smashburger. As a Restaurant Team Leader, you will be responsible for ensuring that every guest receives outstanding service and that our restaurant meets the highest standards of quality and cleanliness.Key Responsibilities:Assist with the ongoing...


  • Wednesbury, United Kingdom DAMICOR LIMITED Full time

    A fantastic opportunity for a Maintenance Team Leader has arisen to work for an international organisation based in the Wednesbury area.Salary Up to £47,000 basic + Package Shifts Monday Friday Location Wednesbury Skills required for the job Maintenance Team Leader Leading a team of shift engineers Developing the team Guide and develop the team to...

  • Sales Team Leader

    7 days ago


    Wednesbury, Sandwell, United Kingdom Biffa Waste Services Full time

    Job Title: Sales Team LeaderAt Biffa Waste Services, we are seeking a highly skilled and experienced Sales Team Leader to join our team. As a Sales Team Leader, you will be responsible for leading a team of sales executives in achieving sales revenue, conversion, quality, productivity, and employee-related targets.Key Responsibilities:Lead and develop a team...

  • Sales Team Leader

    7 days ago


    Wednesbury, Sandwell, United Kingdom Biffa Waste Services Full time

    Job Title: Sales Team LeaderAt Biffa Waste Services, we are seeking a highly skilled and experienced Sales Team Leader to join our team. As a Sales Team Leader, you will be responsible for leading a team of sales executives in achieving sales revenue, conversion, quality, productivity, and employee-related targets.Key Responsibilities:Lead and develop a team...

  • Sales Team Leader

    2 days ago


    Wednesbury, Sandwell, United Kingdom Biffa Waste Services Limited Full time

    Job Title: Telesales Team LeaderAt Biffa Waste Services Limited, we are seeking a highly skilled and experienced Telesales Team Leader to join our team. As a Telesales Team Leader, you will be responsible for leading a team of sales executives in achieving sales revenue, conversion, quality, productivity, and employee-related targets.Key...

  • Sales Team Leader

    2 days ago


    Wednesbury, Sandwell, United Kingdom Biffa Waste Services Limited Full time

    Job Title: Telesales Team LeaderAt Biffa Waste Services Limited, we are seeking a highly skilled and experienced Telesales Team Leader to join our team. As a Telesales Team Leader, you will be responsible for leading a team of sales executives in achieving sales revenue, conversion, quality, productivity, and employee-related targets.Key...

  • Operations Team Leader

    4 months ago


    Wednesbury, United Kingdom Smiths News Full time

    Operations Team Leader £26,031 per annum, 37 hours per week Night Shift: Wednesday-Sunday, 21:30-05:00 **About the role** Our Warehouse teams are the heartbeat of Smiths News. To ensure our warehouse departments run smooth, our Team Leaders play a key part in ensuring accuracy, efficiency and productivity across their departments and warehouses. As our...


  • Wednesbury, United Kingdom KEW Technology Full time

    **About us** KEW technology has developed a waste gasification process that has been demonstrated in its own facility called Sustainable Energy Centre in Wednesbury. #teamleader #Lock Out Tag Out **Role and Responsibilities** 1. To support the Team Leader in all their activities. 2. To train for the Team Leader role and act as Team Leader in their...

  • Site Team Leader

    7 days ago


    Wednesbury, United Kingdom Pure Staff Ltd Full time

    Site Team Leader OpportunityPure Staff Ltd is seeking an experienced Site Team Leader to oversee work on multiple sites nationwide. As a key member of our team, you will support higher-level staff, manage materials and plant, and ensure compliance with industry standards and client requirements.Key Responsibilities:Oversee work on multiple sites to ensure it...

  • Site Team Leader

    7 days ago


    Wednesbury, United Kingdom Pure Staff Ltd Full time

    Site Team Leader OpportunityPure Staff Ltd is seeking an experienced Site Team Leader to oversee work on multiple sites nationwide. As a key member of our team, you will support higher-level staff, manage materials and plant, and ensure compliance with industry standards and client requirements.Key Responsibilities:Oversee work on multiple sites to ensure it...

  • Sales Team Leader

    2 weeks ago


    Wednesbury, Sandwell, United Kingdom Biffa Full time

    Job DescriptionJob Title: Sales Team LeaderJob Summary:We are seeking an experienced Sales Team Leader to join our team at Biffa. As a Sales Team Leader, you will be responsible for leading and developing a team of sales executives to achieve sales revenue, conversion, quality, productivity, and employee-related targets.Key Responsibilities:Lead, develop,...