Hotel Nights Supervisor

6 days ago

Inverness, United Kingdom Mercure Inverness Full time

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. Were passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our people first approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

  • Industry leading training and leadership development opportunities
  • Hotel discounts portfolio wide Staff rates and up to 50% discount on food & beverage and spa
  • Wagestream Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 24/7 access to our employee assistance programme
  • Staff meals on duty
  • Starting salary above national minimum wage
  • Career and lifestyle breaks Allowing you to take time off for key life events.
  • Free staff parking
  • Uncapped uncentives to reward you for your contributions

A day in the life of

As Night Supervisor, you will work closely with the Front Office Manager and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first-class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day's business and liaise with the accounts team to ensure accuracy.

As an integral part of night time operations in the hotel, your role extends beyond the front desk Youll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work. This role is unlike any other in our hotel and offers development opportunities across all departments.

Youll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

  • Leadership skills: As Nights Supervisor youll need to possess strong leadership skills to effectively manage and motivate the entire nights team.
  • First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
  • Organisational skills: Youll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
  • Knowledge of hotel policies and procedures: As nights Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, youll be familiar with common hotel computer systems and software.
  • Teamwork: youll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

Please note that will only be accepting applicants who are age 18 or above.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone A Place to Grow

So, click apply today, wed love to welcome you to our inclusive team shaping the future of hospitality.

Overlooking the banks of the River Ness in the heart of the Highlands, the hotel is ideally located for visiting the mysterious Loch Ness and the sandy beaches of the Moray Firth. The newly refurbished rooms, restaurant, bar and public areas have transformed Mercure Inverness Hotel into one of the most desirable city centre Inverness hotels.


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