Head of Operations

1 month ago

Milton Keynes, United Kingdom FIREAWAY PIZZA Full time

Job Overview:

The Head of Operations at Fireaway Pizza Ltd. will be responsible for overseeing and optimising the operational efficiency of all company locations, ensuring consistency in quality, service, and profitability. This senior leadership role requires a dynamic and strategic thinker who can drive performance, manage a high-performing team, and scale operations as Fireaway Pizza Ltd. continues to grow. The Head of Operations will work closely with other departments, including marketing, finance, and product development, to execute strategies that drive growth, operational excellence, and exceptional customer experiences.


Key Responsibilities:


Operational Efficiency & Delivery:

  • Lead the development, implementation, and ongoing monitoring of operational processes and procedures to ensure the quick, accurate, and high-quality delivery of products across all locations.
  • Regularly review and improve operational workflows, from kitchen operations to front-of-house service, with a focus on increasing productivity, reducing waste, and maintaining high standards.
  • Oversee the day-to-day operations of all Fireaway Pizza locations, ensuring the proper management of staffing, kitchen efficiency, customer service standards, and inventory control.
  • Ensure the seamless integration of technology (ordering systems, kitchen management software, etc.) to enhance operational efficiency and the customer experience.


Performance Management:

  • Provide leadership and coaching to Area Managers and Store Managers, ensuring they understand and meet key performance indicators (KPIs) and company targets.
  • Set clear performance targets for all locations, monitor progress, and ensure all store managers are aligned with the company’s short- and long-term objectives.
  • Conduct regular performance reviews, offering constructive feedback and identifying areas for development and growth to drive team performance.
  • Foster a culture of accountability and continuous improvement, ensuring all teams are motivated and empowered to deliver their best.


Cost Control & Profitability:

  • Develop and implement strategies for cost control focused on optimising labour costs, controlling food waste, and enhancing operational profitability.
  • Monitor operational budgets, ensuring that each store adheres to financial targets and that cost-saving initiatives are put in place without sacrificing quality.
  • Analyse financial reports, assess operational costs, and collaborate with the senior management team to refine financial strategies and improve overall profitability.
  • Ensure consistent supply chain management, reducing costs while maintaining quality and customer satisfaction.


Customer-Centric Culture:

  • Cultivate and reinforce a customer-centric culture throughout the organisation, ensuring that each location prioritises excellent customer service and product quality.
  • Regularly analyse customer feedback, including satisfaction surveys, reviews, and social media insights, and work with store managers to address any concerns or opportunities for improvement.
  • Ensure that all locations are actively engaging with customers, creating positive and lasting relationships, and consistently exceeding customer expectations.


Sales Growth & Marketing:

  • Identify and lead new sales growth opportunities through targeted district-level marketing strategies and local community engagement.
  • Work collaboratively with the marketing and product development teams to introduce new menu items, seasonal promotions, and tailored marketing campaigns that drive foot traffic and sales.
  • Oversee the implementation of marketing initiatives across all stores, ensuring that they are executed efficiently and effectively.


Quality Assurance:

  • Implement and lead quality control processes to ensure that the company’s high standards for food quality, customer service, and hygiene are consistently met.
  • Conduct regular store audits and visits, evaluating adherence to operational standards, food safety, and compliance with hygiene regulations.
  • Lead the introduction of new technologies to improve operational efficiency, streamline order processing, and enhance customer satisfaction.


New Store Openings:

  • Take the lead in planning and executing new store openings, including managing budgets, recruitment, staff training, and operational setup.
  • Coordinate closely with construction, design, and facilities teams to ensure timely and cost-effective store launches.
  • Ensure that each new location adheres to Fireaway Pizza’s brand standards and operational procedures from day one.


Compliance & Health and Safety:

  • Ensure that all Fireaway Pizza locations adhere to the highest standards of health, safety, and food hygiene in line with UK regulations.
  • Regularly inspect stores to identify and resolve any potential compliance issues, working proactively with local authorities when necessary.
  • Stay up-to-date with changing regulations and ensure all teams are trained and compliant with the latest health and safety requirements.


Financial Performance Analysis:

  • Analyse and report on key financial metrics, including sales, labour costs, and customer satisfaction, identifying opportunities to improve operational effectiveness and profitability.
  • Provide actionable insights and recommendations to the senior leadership team based on financial performance and operational data.
  • Work with the finance team to develop and refine budgets and forecasts, ensuring operational goals are aligned with overall company financial targets


Required Skills and Qualifications:

  • Proven experience as an Head of Operations or similar role within a multi-site, fast-paced environment (preferably within the restaurant or QSR sector).
  • Familiarity with franchise operations
  • Strong understanding of financial management, budgeting, and cost control.
  • Excellent leadership and people management skills, with the ability to coach, motivate, and develop a high-performing team.
  • Strong problem-solving and decision-making abilities, with a focus on continuous improvement and innovation.
  • Excellent communication and interpersonal skills, with the ability to interact with all levels of the organisation and external stakeholders.
  • A customer-first mindset, with a commitment to ensuring an exceptional customer experience at every touchpoint.
  • Knowledge of health, safety, technical and food hygiene regulations in the UK.
  • Ability to handle multiple projects simultaneously, demonstrating excellent organisational and time-management skills.
  • Experience with operational software (e.g., EPOS systems, inventory management tools) and a familiarity with industry-related technologies is a plus.


Desirable Attributes:

  • Experience in new store openings and scaling operations across multiple locations.
  • Degree or relevant qualification in business management, operations, or a related field is advantageous.


  • Head of Operations

    4 days ago

    Milton Keynes, United Kingdom AdMore Full time

    Head of Operations Milton Keynes - £70,000 + Car + Package Fast food / High street Restaurant - Drive thru experience needed! We have very exciting plans to expand and grow over the next five years. Doing things differently, having an unwavering focus on quality and creating a customer centric ethos is key to the current and future success. What will the...

  • Head of Operations

    4 weeks ago

    Milton Keynes, United Kingdom FIREAWAY PIZZA Full time

    Job DescriptionJob Overview:The Head of Operations at Fireaway Pizza Ltd. will be responsible for overseeing and optimising the operational efficiency of all company locations, ensuring consistency in quality, service, and profitability. This senior leadership role requires a dynamic and strategic thinker who can drive performance, manage a high-performing...

  • Head of Operational Strategy

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom FIREAWAY PIZZA Full time

    Join Our TeamFIREAWAY PIZZA is looking for an exceptional Head of Operational Strategy to lead our operational efforts and drive business growth. As a key member of the senior leadership team, you will be responsible for developing and implementing strategic plans, leading high-performing teams, and enhancing customer experiences.Key...

  • Head of Food Operations

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Wilson Recruitment Ltd Full time

    Job Overview:We are seeking a highly skilled and experienced Head of Food Operations to join our team in Milton Keynes. In this role, you will be responsible for leading the kitchen team to deliver exceptional food quality and presentation.Your responsibilities will include:- Managing kitchen staff to ensure efficient service- Developing and implementing new...

  • Head of Operations

    4 weeks ago

    Milton Keynes, United Kingdom FIREAWAY PIZZA Full time

    Job Overview : The Head of Operations at Fireaway Pizza Ltd. will be responsible for overseeing and optimising the operational efficiency of all company locations, ensuring consistency in quality, service, and profitability. This senior leadership role requires a dynamic and strategic thinker who can drive performance, manage a high-performing team, and...

  • Head of Operations

    1 month ago

    Milton Keynes, United Kingdom FIREAWAY PIZZA Full time

    Job Overview:The Head of Operations at Fireaway Pizza Ltd. will be responsible for overseeing and optimising the operational efficiency of all company locations, ensuring consistency in quality, service, and profitability. This senior leadership role requires a dynamic and strategic thinker who can drive performance, manage a high-performing team, and scale...

  • Head of Operations

    1 month ago

    Milton Keynes, United Kingdom FIREAWAY PIZZA Full time

    Job Overview:The Head of Operations at Fireaway Pizza Ltd. will be responsible for overseeing and optimising the operational efficiency of all company locations, ensuring consistency in quality, service, and profitability. This senior leadership role requires a dynamic and strategic thinker who can drive performance, manage a high-performing team, and scale...

  • Head of Operations

    1 month ago

    Milton Keynes, United Kingdom FIREAWAY PIZZA Full time

    Job Description Job Overview : The Head of Operations at Fireaway Pizza Ltd. will be responsible for overseeing and optimising the operational efficiency of all company locations, ensuring consistency in quality, service, and profitability. This senior leadership role requires a dynamic and strategic thinker who can drive performance, manage a...

  • Head of Operations

    1 month ago

    Milton Keynes, United Kingdom FIREAWAY PIZZA Full time

    Job Overview:The Head of Operations at Fireaway Pizza Ltd. will be responsible for overseeing and optimising the operational efficiency of all company locations, ensuring consistency in quality, service, and profitability. This senior leadership role requires a dynamic and strategic thinker who can drive performance, manage a high-performing team, and scale...

  • Head of Tender Operations

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Concept Full time

    Job SummaryWe are seeking a highly skilled Head of Tender Operations to oversee the entire bid lifecycle, from initial opportunity identification to contract award. This individual will ensure that all bids are compliant, compelling, and competitive, while managing a team of bid managers and coordinators.

  • Head of Operations

    2 months ago

    Milton Keynes, United Kingdom Teleconsult Full time

    Head of OperationsJob Overview:As the Head of Operations, you will oversee and enhance the operational performance of ourorganisation, with a key focus on ensuring exceptional service delivery, operational efficiency, andalignment with company goals. This role involves strategic leadership of the operations department and operational coordination across...

  • Head of Operations

    1 month ago

    Milton Keynes, United Kingdom Teleconsult Full time

    Head of OperationsJob Overview:As the Head of Operations, you will oversee and enhance the operational performance of ourorganisation, with a key focus on ensuring exceptional service delivery, operational efficiency, andalignment with company goals. This role involves strategic leadership of the operations department and operational coordination across...

  • Head of Operations

    2 months ago

    Milton Keynes, United Kingdom Teleconsult Full time

    Head of OperationsJob Overview:As the Head of Operations, you will oversee and enhance the operational performance of ourorganisation, with a key focus on ensuring exceptional service delivery, operational efficiency, andalignment with company goals. This role involves strategic leadership of the operations department and operational coordination across...

  • Head of Operations

    4 weeks ago

    Milton Keynes, United Kingdom Teleconsult Full time

    Head of Operations Job Overview: As the Head of Operations, you will oversee and enhance the operational performance of our organisation, with a key focus on ensuring exceptional service delivery, operational efficiency, and alignment with company goals. This role involves strategic leadership of the operations department and operational coordination...

  • Head of Kitchen Operations

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom HANA GROUP UK LIMITED Full time

    Career OpportunitiesWe are a dynamic and growing company that offers opportunities for career advancement and professional development. Our team of experienced chefs and restaurant managers work together to deliver high-quality food and excellent customer service. As our Head of Kitchen Operations, you will oversee the daily operations of our kitchen,...

  • Head of Education, Skills and Work

    6 months ago

    Milton Keynes, United Kingdom Ministry of Justice Full time

    Salary - £46,549 - £55,862 Number of jobs available - 1 Detail of reserve list - 12 Months Region - East Midlands City/Town - Milton Keynes Building/Site - HM Prison Woodhill, MK4 4DA Grade - SEO Organisation Grade for HMPPS - Band 8 Post Type - Permanent Working Pattern - Full Time, Flexible Working, Other Role Type - Education and Training Job...

  • Head of Financial Operations

    4 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Pluxee Full time

    About the JobAs Head of Financial Operations, you will be responsible for leading all aspects of financial operations for Pluxee UK, including financial accounting, treasury, financial controlling, budgeting, and financial planning. You will also be expected to manage a team of finance professionals and implement financial processes to ensure the smooth...

  • Automotive Operations Head

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Stratstone Full time

    About Us:We are Stratstone, a leading dealership group with a reputation for excellence in the automotive industry. Our team is dedicated to providing exceptional service to our customers, and we are looking for like-minded individuals to join us.Job Description:The Head of Business will be responsible for creating and implementing business and marketing...

  • Head of Operations and Performance

    2 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Stratstone Full time

    Job Description:We are looking for a seasoned professional with a track record of driving performance and operational excellence in a large dealership setting.Create and implement business and marketing plans that align with company objectives.Develop and maintain effective working relationships with internal and external stakeholders.Ensure the continuation...

  • Kitchen Operations Head

    3 weeks ago

    Milton Keynes, Milton Keynes, United Kingdom Impact Food Group Full time

    About the RoleWe are looking for a skilled Kitchen Operations Head to join our team at Impact Food Group. The successful candidate will be responsible for overseeing the day-to-day operations of our kitchen, ensuring that all food is prepared and served to a high standard.You will work closely with our catering team to plan and prepare menus, manage...