Clinic Manager and Senior MSK Physiotherapist
2 days ago
Reporting to the Head of Clinical Operations, you'll be an integral part of the Clinical Management Team at Bodyset and you'll be expected to act as an ambassador for the Company, with accountability for the daily operations and service delivery for their clinic, ensuring quality outcomes and financial performance.
As a Senior Physiotherapists you are also expected to provide the very highest standard of care to a self-pay and private medical insured patient caseload, by consistently delivering against our well established and evidence-based clinical pathways from initial triage to discharge.
You will drive team performance and productivity through the direct line management of practitioners and support staff, as well as maintaining standards locally in line with company objectives.
CLINICAL MANAGEMENT:
- Maintain a clinical case load (approx. 85-90%)
- Responsible for clinic performance and optimisation
- Increase revenue by engaging in service channels, partnerships and networking
- Be accountable for the team’s compliance with all Bodyset policies, procedures, guidelines and regulations, ensuring that the clinic is prepared for audit 365 days a year
- Strive to continually improve clinic standards
- Being first point of contact for clinical complaints or issues
- Ensure product delivery and customer experience is consistent
- Ensure adherence to health and safety regulations locally
- Ensure all technical equipment are fully maintained and operational
- Monitoring stock usage and levels, ensuring site(s) are well supplied at all times
- Act in a professional advisory role to site(s) staff providing supervision and guidance, monitoring and evaluating their performance on a continuing basis
- Proficiency in managing budgets
COMMERCIAL & TEAM MANAGEMENT:
- Oversee team day to day operations
- Manage day to day team performance in line with company KPIs with regular 1-1s and performance reviews
- Report back to Head of Clinical Operations / Management team on performance trends
- Evaluate and improve local operations and financial performance
- Oversee inductions & training of new employees locally where required
- Identify local marketing, consultant or relationship opportunities via our Partnership Program to drive new clients and financial performance and new client referrals
ESSENTIAL SKILLS:
- BSc (hons) Physiotherapy degree (minimum)
- Full registration with the Health and Care Professions Council and Chartered Society of Physiotherapy
- Ability to work autonomously, while delivering against Bodyset’s clinical pathways.
- Evidence of your continued professional development
- Previous managerial experience or similar
- Excellent organisational and time management skills
- Excellent verbal communication and interpersonal skills
- Excellent written English skills
- Able to effectively use of Microsoft Word, Excel, and PowerPoint
DESIRABLE SKILLS/QUALIFICATIONS:
- Previous evidence of generating new business and your own client caseload
- Previous experience of practicing in the private healthcare sector
- 3+ years relevant post graduate clinical experience
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