NOC Engineer

6 days ago

West Sussex, United Kingdom AWD Recruitment Full time

3rd Line Network Operations Engineer with previous helpdesk service experience, a strong understanding of Routing and Switching and managing network monitoring systems such as Solarwinds, is required for well-established Cloud Solutions Provider based in Colgate, Horsham, West Sussex.

SALARY: Competitive + Benefits

LOCATION: Hybrid role, working partly from the office inColgate, Horsham, West Sussex (RH13) and partly from home

JOB TYPE: Full-Time

WORKING HOURS: 37 hours per week, Monday to Friday - Hours to cover shifts between 0700 and 1900, with on call arrangements.

JOB OVERVIEW

We have a fantastic new job opportunity for a 3rd Line Network Operations Engineerwith previous helpdesk service experience, a strong understanding of Routing and Switching and managing network monitoring systems such as Solarwinds.

As the 3rd Line Network Operations Engineer,you will be required to remotely manage and monitor global client networks. You will provide an enhanced level of escalation, from 1st and 2nd line engineers, for complex incidents.

Working as the 3rd Line Network Operations Engineer you will build client relationships and manage customers expectations in a professional manner, by gaining an understanding of the complex IT environment of customers and their inherent business demands. You will own customer complex issues through to resolution.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as 3rd Line Network Operations Engineer will include:

Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers

Take ownership and effectively manage through to resolution high-level escalation Incidents, Problem Tickets and Major Incidents

Mentor and aid in the development of 2nd / 3rd line engineers through knowledge transfer

Receiving and owning issues; enquiries and change requests for support from clients and prioritise accordingly

Receive and review CVEs; assess scope of impact and mitigation plan

Performing a highly proactive role in monitoring and maintaining systems

Investigating and troubleshooting network availability and application problem

Utilise prescribed software and tools to manage the progress of a fault/incident from inception/alert through to successful resolution and closure

Develop, conduct, and promote proactive procedures to improve the availability and support of network environment

Ensuring Incident Management procedures are followed

Accurate and relevant logging of all customer requests and incidents

Analyse and rectify complex faults on the network to meet defined service levels

Support network investigation/performance routines to ensure network availability

Liaison with 3rd parties, customers and site providers to ensure completion of tasks

Core Network Operations

Perform support tasks for the business to provide network availability

Perform complex configuration changes to increase network coverage

Perform administration tasks for various applications

Processing / coordinating service requests (moves, adds & changes)

Work closely with the Project Management and Network Engineering Teams to onboard customer solutions into support

Field engineering duties when required and relevant within the role

Monitoring core equipment for faults and performance issues

Performing core network maintenance tasks as required and relevant within the role

CANDIDATE REQUIREMENTS

Previous helpdesk service experience required

Cisco and Juniper qualification required, minimum CCNP & JNCIS

Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3VPN, L2VPN and VPLS technologies)

Previous experience working on a Service Provider core network preferable

Experience with Security products (e.g. Cisco NGFW, Fortinet, Juniper SRX, ISE)

Experience with Meraki

Experience with 3G/4G Routers

Previous experience wireless solutions

Previous experience supporting VOIP solutions

Understanding of CVEs and how to assess the scope of impact

Experience working with CWDM/DWDM technologies

Experience managing network monitoring systems such as Solarwinds

Must have excellent communication skills, both written and verbal

Must have a very strong enthusiasm for IT and computing

Benefits after probationary period

Employee Assistance programme (EAP)

Life assurance (3 x salary)

Sodexo Discount Platform

Breakfast and refreshments on working days

Pension contribution - 5% company contribution

Generous Holiday Entitlement

One day off for Birthday

Half price internet connectivity

Ride2Work scheme

Department incentives

Volunteer day scheme

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CVs of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12873

Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in Colgate, Horsham, West Sussex. Multi Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

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