Warehouse Team Leader

Uniphar - Who we are

With a workforce of more than 3000 employees spread across Ireland, United Kingdom, Mainland Europe, MENA, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: Supply Chain Retail & On Demand, Uniphar Med Tech and Uniphar Pharma.

Supply Chain & Retail

Supply Chain Services provides both pre-wholesale and wholesale distribution of pharmaceutical, healthcare and animal health products to pharmacies and hospital nationwide. The business supports a diverse customer base through the provision of strong service levels coupled with innovative commercial initiatives. In addition, the business provides services and supports that help independent community pharmacy to compete more effectively in an increasingly difficult environment and runs a network of Uniphar-owned pharmacies under the Life, Allcare, McCauleys and Hickeys symbol brands.

Pharma - On Demand

The On-Demand business is a specialist medical supply business that sources and distributes pharmaceuticals, medical equipment, and consumable supplies to healthcare professionals in over 160 countries worldwide. We have offices in Ireland, UK, Europe, USA and New Zealand. The company's main divisions encompass everything from International Sales through Sales to NGO's and Charities, Clinical Trials Supply, Imported (Unlicensed Medicines), Sexual Health Supplies, and the storage and distribution of medical products and devices for third parties.

Click here to find out more: About Us - Who we are | Uniphar

Culture at Uniphar

Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.

We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a Common Purpose that connects our diversified businesses and people. Finally, Trust is at the heart of how we operate.

Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.

Sustainability

Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.

The role

To support in the management of all warehouse activities, to ensure the efficient and safe distribution of all products to and from Durbin UK facilities.

Responsible for the day-to-day operations management of people within the warehouse and facilities departments, to ensure company's targets and objectives are met to meet customer requirements, ensuring that staff comply with health, safety, and standard operating procedures. Responsible for housekeeping standards and continuous improvement within the warehouse.

To manage, assign and organise staff, manage performance and productivity and to ensure excellent standards of customer service, for both internal and external customers.

To effectively manage staff to bring the best out of the team, delegating effectively, motivating others and to ensure client and internal KPIs & SLA deadlines are achieved. Bringing a proactive and creative approach to solving problems. Overall to ensure that team members comply with company policies and maintain high level of service.

Key Outcomes and Responsibilities

• Provide a safe working environment, adhering to Health, Safety and Quality related procedures and ensuring they are always understood and practiced by the team
• Ensure orders are processed efficiently and that the delivery of product meets customers timescales/requirements
• Plan, co-ordinate and monitor the receipt, storage, and dispatch of goods
• Supervise and proactively control order picking, goods in, goods out operations to ensure accuracy with minimum handling and stock damage
• Organise, facilitate, and manage stock takes at regular intervals
• Identify errors and eliminate root cause using robust countermeasures whilst adopting the corrective actions to eliminate repeat issues
• Monitor and maintain stock accuracy by ensuring the physical stock is in line with the warehouse management system to ensure all stock movements are recorded to ensure accuracy
• Completing and maintaining all daily and weekly reports and logs for the warehouse.
• Ensuring that all workflow procedures and processes are followed by direct reports.
• Coaching, training, and guiding direct reports to deliver high levels of quality service to customers, by ensuring all warehouse staff are aware of their responsibilities, monitoring staff performance and providing relevant support
• To ensure that the warehouse area is kept a clean and safe environment, mitigating any health and safety risks
• Taking responsibility and ownership in problem resolution.
• Responsible for overall productivity within the designated team
• Actively support operational change whilst effectively minimising disruption to production and service.
• Sufficient proven experience as a supervisor or team leader, in an operational service delivery role; preferably from within a pharmaceutical industry or a supply chain background.
• Possess the ability to lead and motivate a team of people to succeed by utilising appropriate interpersonal styles including leading by example, setting objectives, and defining responsibilities to give a clear sense of direction
• Good understanding of customer deliverables and the impact of failure / cost of poor quality
• Able to achieve results by setting high standards and committing to clear objectives
• Ability to build and develop successful long-term relationship with customers, direct reports, other teams, and departments.
• Strong people management skills, with the ability to focus and guide others in accomplishing work objectives, using methods and a flexible interpersonal style, to help build a cohesive team, facilitating the completion of team goals, while valuing each employee as an individual.
• Strong analytical and problem-solving skills and able to establish logical practical solutions
• Excellent verbal and written communication skills.
• Previous experience with ERP, WMS and TMS systems
• Understanding of Goods Distribution Practices (GDP)
• Understanding of Goods Warehouse Practices (GWP)
• Ability to work between the hours of 8:00-19:00 Monday to Friday.

Competencies:

• Communication skills
• Highly driven and motivated
• Organised with attention to detail
• Team Player
• Ability to multitask effectively
• Understanding of Goods Distribution Practices (GDP)
• Understanding of Goods Warehouse Practices (GWP)